Honey Habits — Local services in Redlands

I recently had a truly horrendous customer service experience at the store. I had purchased a jumpsuit that didn't quite meet my expectations and decided to return it. Little did I know that this simple transaction would turn into a frustrating ordeal.

First and foremost, they didn't give me any paper receipts. Instead, they insisted that I should check my phone for a text message containing the receipt. However, I had never received any such text. This immediately set off alarm bells about their communication and record-keeping practices.

To make matters worse, when I explained that I hadn't received a receipt, the staff informed me that it was irrelevant anyway because the jumpsuit was a final sale item. I was baffled by this response because at the time of purchase, there was no indication that this item was non-returnable. There were no signs in the store or any verbal communication from the staff to suggest that this was a final sale item.

This inconsistency between the store's policy and their actual practices is highly problematic. As a customer, I expect transparency and clear communication regarding return policies, especially when it comes to final sale items. It's not only frustrating but also unfair to be denied a return on a purchase due to unclear or undisclosed policies.

I left the store feeling frustrated and deceived by their lack of transparency and their refusal to accommodate a simple return request. A business's success is often determined by its customer service, and in this case, it failed miserably. I will certainly think twice before shopping there again, and I urge others to consider their experiences before choosing to patronize this store. It's a shame that such a basic customer service transaction turned into...

Came in over the Halloween Weekend, The store overall has very beautiful clothing items but one of the workers (did not catch her name, she had brown hair) was wearing an incredibly offensive Halloween “costume”. She was wearing a Native American headdress (paired with a white tanktop). Native American culture is not a costume, nor should cultural appropriation be taken lightly especially in recent times. Headdresses are sacred items worn by important and influential members of tribes, typically only chiefs or warriors would wear one. It’s very disappointing to see that costume as indigenous people have fought years to fight stereotypes, and to just disregard and have 0 knowledge or respect to their culture for a “fun halloween costume” is peak cultural appropriation. Sacred Native American customs and traditions are not your...

I came shopping here for a dress for family photos. The employee was very kind and helped me pick out a dress that I was drawn to despite being out of my norm. I tried it on and LOVED it. I came back a month later to help my adult son pick out a charm bracelet for his fiancé and the employee remembered me and the dress. I showed her pictures from our family pics and she was so sweet. I have since been back to shop their great sale on Black Friday and to get a charm necklace for my teenage daughter. The store is clean, pretty, and smells wonderful. I like to browse through...