Gretchen's Hallmark Shop — Local services in Reno

Went in for wrapping paper and some mothers day cards. Ended up getting a membership we really didn't want as we make our way down to this store maybe once every two years. They pushed way to hard and lied about something being free in the end.

They have these mini cards that we liked that they had a 3 for 5 deal on. There were only 3 we liked and we only needed 3 anyway. The guy that was, "helping" us said if we signed up we could get another free. When we checked out we had everything we wanted. He said we get one more thing free so my wife went to look. While she was looking he said the price was gonna be around $18.75. She returned without anything else because she didn't find anything else she was interested in. Then suddenly, without the, "free" item my bill dropped 2 dollars. And the man at the counter was super put off because we legitimately didn't want anything else from the store. Rolled his eyes, and even huffed and just generally gave attitude at the fact that we didn't fall for his upsell. He still insisted on signing us up for this membership we're never gonna use, especially because after this, because we're not going back to this store. Maybe if we're not interested in a deal, don't force a deal on us.

I unsubscribed as soon as I got out of the store. I think we'll just go to target or something from now on rather than being accosted by overly pushy and rude hallmark employees with promos we're not...

My daughter and I stopped by this afternoon after shopping at Nordstrom Rack. We were excited to find a huge Hallmark store and walked in to see what we could find.

We were never acknowledged or greeted by staff. I looked at a second lady and smiled when I caught her eye.

We walked around for more than 15 min searching the entire store for Christmas gifts and found a few that would have cost over $300.

But I refuse to purchase items from a business when you don’t rate a simple “Hello”.

When a 15 year old mentions that customer service was lacking, you...

If I could give no stars I would. I put an order in online and it said both cards would be at the store...when I got there only one card was in stock and the other card was being sent in the mail....apparently ordering online is double the work and double the trips. Then when I want to cancel my order I have to call the online store and they said it could take up to 30 days for me to see my money back...that they just took hours ago. So...