The UPS Store — Local services in Reno

This UPS Store location has demonstrated a repeated failure to provide the services I have paid for under my mailbox rental agreement.

I drove over 2+ hours round-trip to pick up a package, only to find an unannounced paper sign on the door stating they were closed due to a remodel. No call, no email, no prior notice was given. Over that weekend, they also made a deliberate decision to reject all incoming packages without informing customers.

The next morning, I called and spoke with Tyler, who confirmed my representative could pick up my package with a screenshot of the tracking information — “no problem.” Relying on this statement, I sent someone on a 45-minute round-trip errand to retrieve it.

When they arrived, Nick, the manager, refused to release the package, directly contradicting Tyler’s statement, and treated my representative with extreme rudeness. I called immediately after and was met with the same disrespect from Nick, who also refused to quote me a shipping cost and claimed they could not ship until “tomorrow” because their “systems were down.”

When I informed Nick that I would be canceling my PO Box due to repeated service failures, price increases, and misleading information, I requested a prorated refund. He flatly refused, citing the contract.

To be clear: A “no refund” clause does not give a business license to materially fail in providing the core service paid for. In my view, these repeated closures, package rejections, and contradictory employee statements constitute a material breach of the agreement.

If this matter is not resolved with a prorated refund, I will have no hesitation in pursuing the matter in small claims court for breach of contract, as well as seeking reimbursement for the travel costs incurred as a direct result of...

I went to this UPS store to send a large, flat screen TV to Vegas. There were two employees working that day, one a helpful gentleman who I thought was going to package and process my item. However, the other employee ended up taking over and handling my order. He charged me several different prices for shipping ranging from $100-250, mainly because he was putting incorrect dimensions and could not even properly measure a box that had the dimensions on the front. He talked to us about insurance in a very confusing manner, to the point where I was starting to feel worried about leaving this item in his hands. I went against my gut and finished the transaction. Days later my tv arrives to Las Vegas completely shattered and unusable. I have contacted this store and corporate immediately. The owner of this store has avoided me and given me the run around for months. This is a horribly operated UPS. The owner of this place does not care about the customers, the packages, or even educating employees. I have received not compensation despite having paid insurance. I can't even solidify compensation from corporate because of this owner's lack of correspondence and negiligence with this situation. I have only asked for the money spent on the package back and not received it. I have already lost a valuable $300-$400 television and you refuse to even compensate the HORRIBLE packing and shipping. The package didn't even say FRAGILE! Never go to this UPS store. The owner does not care about you...

Terrible customer service!! I came to the store to return a package via UPS and as I was in there I saw that there was a sign on the wall for self-inking stamps. Being that I am in the process of renewing my notary, I asked the gal who was helping me how much the stamp cost. Her reply was, "Uh, I don't know." after a few seconds she asked a young guy, who clearly didn't even comb his hair, who was on the computer. His response, "I don't know" and didn't even offer to find out. She then asked "Kevin". Kevin replied with "what self-inking stamp?" then after the gal explained to him which one, his response was "I don't know." and after a bit said" I guess, I can look for the price list, I don't even know if I will find it." Kevin took about what seemed like an eternity walking around looking through papers and drawers. The phone then rang and the guy who hadn't combed his hair went to reach for it and Kevin beat him to it. Unbelievable!! He decided to answer the phone, instead of help the customer standing in front of him. I waited for him for about a minute and a half and it was clear that he would not be hanging up soon. So I told the gal, 'Never mind, thank you. " and left. I left this store with the decision that I will never return. I am still shocked at the customer service skills displayed in this store. No star would have been chosen had I been able to post...