T-Mobile — Local services in Revere

I got one of those survey text from T-Mobile the question was: We listen to our customers, so tell us, what do you want us to know about your visit? and I said: get your info about plan prices accurately so there's not second guessing as to much it will cost I was excited about the price then Sad because he did the calculations wrong for the monthly plan phone prices. While in the revere store in the rmv plaza; or any store doesn’t matter, if it’s a cell store or whatever; customer family store shouldn’t be playing loud obscene music, It's distracting unprofessional and annoying. Especially during this pandemic where we are all tired and stressful I was there around 6-7pm, it should be a relaxing environment. It's enough anxiety just going to the cellphone store. Please look in to this, I had the worst headache and not only that but as a customer point of view it was really loud at one point one of the guys turned up the volume; because of the loud music it was disruptive to my experience there. Other than that the guy who was helping me was very helpful and attentive and informative, my complaint is about the loud disruptive music and the wrongful info about the plan prices. Yeah I know people make mistakes but you should be knowledgeable enough to get it right the fist time. I’m happy that I switched from boost to T-Mobile and the price I’m going to pay however I would of enjoyed the experience and walk in more if it wasn’t for those those issues. People, workers should be sensitive and sympathetic to what’s going on and help soothe the process and experience from waiting to leave the store not acting or trying to be in a club scene. There a time and place for everything. I really hope this doesn’t happen again...

03-03-25. Visited my great T-Mobile store at Bell Circle, Revere, MA, again these past 2 weeks. In because my LG-4 Android of 10.5 years became infected with a virus. Jackie Rodriguez diagnosed the problem, explained my options, and today sold me a new 16E iPhone. This is after she explained the problem in detail and outlined my options last week.

Jackie was able to transfer my contacts, pictures, and films and successfully add a few needed apps. She explained the basic functioning of the 16E.

I can't thank Jackie enough for her competence, patience, and skill in what I sometimes call "a maze of technology." Jackie helped me with my necessary upgrade to a 16EiPhone. Thank you, Jackie, and all the wonderful agents at Bell Circle T-Mobile!

Donna Segreti Reilly

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Samara was exceptionally helpful to me. She would make a tremendous teacher. She walked me through some issues I was having with my apps, getting rid of apps no longer needed.

Most of all she taught me how to work on the phone myself!! Thank you T Mobile for qualified staff...

I went into T-Mobile store 2 months ago to get service they gave me a SIM card and took my money I said well I need a phone with my phone is wore out they said we're too bad you don't supply phones anymore with new customers so in turn I'm going to find a carrier that takes care of the customers and the customer need I have called on numerous occasions to try to resolve the situation but they just say too bad did you really want to get service with the company that just doesn't care I'm a very dissatisfied with there service so go ahead and get T-Mobile find out for yourself I don't lie and I don't tolerate lying I guess the $25 billion dollar payout broke their back but you know what that's on them to...