Beach Sales Discount Appliances & Electronics — Local services in Revere

Really wanted to support the local biz over the big chain. Strike One for Beach Sales for us was the fact that it wasn't open on Sunday, the only day we had to shop. Beach Sales got lucky because the service at the local Lowe's was terrible. So, we came home and bought the appliance on line through Beach Sales website. A positive- Price and delivery/install costs was the lowest we had seen. We set delivery for today and were told that the installer would call the day before to let us know when to expect delivery. Didn't happen-never got any message. Called Beach Sales first thing this morning to see what was up. Took an hour for salesperson to find out anything, but she couldn't get back to me because she had written my # down incorrectly. Luckily, I called back.

Was told to expect install between 1-3 PM. Still haven't seen anyone. A random telephone call came at 1PM from an unlisted number, which I'm now thinking was the installer since the same # came up yesterday on the caller id log. When I answered the phone after 3 rings, whoever was on the other line was talking to somebody else and not listening for me to pick up. Though I said "hello" numerous times, he hung up instead. I tried calling back the number, but it didn't accept incoming calls.

If the appliance actually arrives today, I might bump this rating up to 2 stars. But, not impressed...

I would highly recommend Beach Sales. We recently purchased a Bosch Fridge and Dishwasher with them and Howie provided excellent customer service throughout the experience. Item 1) We were in need of an updated dishwasher and our extended family recommended calling Beach Sales. So we called and spoke with Howie. He was able to find us a great dishwasher and made the process simple. Item 2) While awaiting delivery, we went on vacation, and came home to a broken fridge. As luck would have it, it was the same day I was going to pick up the dishwasher and during tax-free weekend. I worked with Howie again, who really stepped up. He called us after his day ended and the next morning when he walked in. He made sure he was available to answer all our questions and was able to get us a new fridge, delivered to our home within 2 days. We faced many challenges (what was in stock during covid, how the fridge would fit our cabinet space, etc) but he was able to work through everything to give us a great experience and product. We now have 2 upgraded Bosch appliances in our home and would highly recommend working with Beach...

Stay away from this place. We bought a dishwasher in November, they brought a dented defective one, 2 weeks later they brought another machine, which is leaking and very very noisy. We bought 39dba machine which is the quietest, and received a 62 dba which is almost the loudest. 3 months later, after 5 technician visits they are still refusing to replace my machine. The machine is defective and un-fixable through no fault of ours, and they are not cooperating. They keep sending technicians, and after it was determined nothing can be fixed they came with an excuse that is is "an installation issue", the machine is leaking from the door, nothing to do with the installation, and they are completely ignoring the noise part, but they refuse to replace it. And also, the machine is missing the bottom part, I compared photos from the internet of how the machine should look, our machine looks nothing like that. I am sure if I bought it through Home Depot, I would have gotten a replacement by now. Do not buy anything from them. They are not even trying to...