Esmeralda's Home Furniture — Local services in Rialto

On May 22, 2025, I purchased a bed frame, drawer, and desk from Esmeralda’s Home Furniture. I was promised that the furniture would be delivered and assembled the next day.

Instead, the bed frame and drawer were delivered six days later on May 28, with a new promise that the desk would arrive the following day. However, the desk was not delivered until June 3, and it still has not been assembled. As of today, June 6, the desk remains in two large boxes in the middle of my living room.

This has created a serious safety concern, as a senior in my home who uses a walker cannot safely navigate around the boxes. My family is concerned for her well-being, especially with the limited walking space.

I have attempted to resolve this directly with the business owner, but she rarely answers my calls, and when she does, she makes promises about delivery or assembly that are never fulfilled. I have received no apology or solution despite multiple attempts to follow up.

Given the ongoing delays, lack of communication, and safety risk, I am filing this formal complaint and requesting assistance in resolving...

If I could put 0 stars I would. I'd like to warn people about shopping in this particular furniture store as I've had an extremely bad experience with the owners and communication about the couch I tried to purchase.

The onboarding of picking out, choosing the furniture, setting up payment, and scheduling for the furniture delivery was smooth. However the issue became apparent several weeks after the purchase when the furniture store began dodging my calls for asking about the delivery of the merchandises arrival. After several weeks with no sign of the couch I was being charged for it.

After multiple attempts of calling and emailing with no response, I went to the store directly only to be told they would tell the financing company that the order would be canceled however, denied me getting a copy of their statement.

I'm still being charged for their negligence of the product and they refuse to help me resolve the issue. I've never seen the couch I purchased and am extremely upset over...

This has been the best furniture store I have visited by far! I highly recommend this store to all my family and friends. This is a family owned business and they truly care about their customers. It is super helpful that they have associates who speak both Spanish and English! I purchased my bed (Full-sized Daybed) from them as well as my chair for school and I can attest that the quality is AMAZING!!! Being a college student, I was so thankful they had Layaway/financing. That for sure made it easier for me. Outstanding...