Verizon — Local services in Rialto

I went into the Verizon store in Rialto upon being released from the burn unit at Arrowhead. I had just lost almost everything I owned in a fire and I was inquiring about a Verizon deal I had heard about that would fetch me a iPhone 15 pro max, an IPad, and a watch that I wasn’t really in need of. I had a Spectrum movie unlimited free plan and was using an iPhone 8plus that was borrowed from a friend. I met Kyle whom by the end of our sit down of crunching numbers, paying over 300 dollars, and lots of he understood my situation talks he said something about me buying him a beer and getting a 65’ tv as he had helped me out and hooked me up with such a deal. I was told I should not worry about the crazy amounts coming on the bill as it would slowly take 30-60-90 days to credit for all of said deals. I was told they my bill would be 117.00 a month for 3 years and to pay that amount during the wait to take the credit off 3 months. I started service on December 11th and I was to turn in a working iPhone (almost any working one would he said, it was best to even buy a old phone and turn it in for this amazing deal) within 30 days. I ended up just turning in the same phone I was borrowing they we based all the number crunching on as my friend said just keep it.

When you loose everything like I have the phone is probably the most important part of rebuilding and Kyle claimed to understand that. I hardly used the phone . Everything from porting the number to Verizon arrangements to get the bill in line with what Kyle had said was mis handled and basically had given up a perfectly good working phone with free service for devices that weren’t even covered (as I specifically asked about ) they had more service interruptions than they actually worked , and I was just like Kyle said getting nothing but 300-400 dollar bill estimates and demands to pay after just two weeks. I’m not sure how Verizon or Cellular Sales thinking they are fooling here but that’s insane. There is nothing free about a 3 year contract that ends up paying for all these promotions especially when there is this 30-60-90 day credit factor that seems to e only aims at locking someone into a contract that ended up being more like 160 a month and without any coverage of the iPad and watch(add 40 more)

I am taking this company to small claims court as I’ve been completely taken advantage of and I do not want to do business with a company that thinks it gets to bill me 400 dollars after 2 weeks of not even consistent device. Make sure you record and get copies of all the have written papers that are used as sales tools so you can compare what these people say vs what actually happens if and when you get the credits. It should be illegal to do business thus way and it’s pretty bad that a sales person has to make Verizon out to be the enemy when he is really part of the process of trying to bail you into a contract that is no good. I’ve been buying my phones out right for years and I’d rather use a crappy used phone than to be jerked around by this fate hide behind Verizon storefront. It should say Cellular Sales on the outside not Verizon and the two should major up their mind about when they change the contract and when it’s acceptable to point the finger at each other.

I want a refund for the equipment and the contract dissolved with my old phone satisfying the almost two week of actual service and I will just eat the 7 months of free unlimited mobile I had thanks to the Verizon port. If not I’ll see y’all in court. This has been the worst part of trying to recover from disaster. Kyle should be buying me a tv and a beer. What a waste of money, time, and on something thst made my life much...

Probably the worst experience ever when dealing with Verizon (this experience spans over a period of a few days). I rather be arguing on the phone with the robot to connect me to someone than coming here. I had the greatest inconvenience when upgrading my phone. One of Verizon’s quotes says “get exactly what you want” which isn’t necessarily true. There was an error on the associates end for my phone upgrade (associate A) which could have been fixed by another associate (Associate B) but they’re so deeply rooted in “respecting a deal” rather than respecting the customer, that it became an inconvenience for me. They had sent my phone to another location which I had to go pick up because they did not want to cancel my original order. They had ordered the same exact phone to this location under a false number (under my account) and could have easily given me that phone if everything was cancelled but didn’t because it was not through associated A. Associate B took over and did not want to mess up the deal for associate A. They would rather “give me what I want” by making me drive 20 miles to a different location to pick up the phone. Had I known I was going to have to drive 20 miles for a phone upgrade, I would have a) cancelled everything and upgraded elsewhere at a different location (which I tried to do but was told it’ll be fixed by Associate B. Which it was NOT); or b) not have upgraded at all. If you have a busy schedule, my advice is to not come here at all if your schedule cannot line up with all high and mighty Verizon associate gods (sarcasm). Associate A = Kyle. Associate B = Logan. I would like to give them one star but I want to thank them for demonstrating which store I’m never returning back to. I hope there’s some commission this store gets for wasting the customers time because you guys could probably become...

I called this store that i have purchased several phones and merchandise from. A customer of verizon over 18 years. I spoke to a Sergio to ask about the message + ending and Google message taking over. I had one question. Sergio kept igniting me. Putting me back to the music. And then he got back on. I asked him are you gonna listen to me and help me. Or keep putting me on hold. He said if you want to come down in person or you want to call tech support for that question otherwise I can't help you over the phone I said I'm not going to call tech support and get another country that switches me from one person to the other and s p e n d s over an hour on the phone. That's why I'm calling you local Verizon store. He hung up. I called him back and said you hung up no it was just disconnected I said no it wasn't you're on speakerphone and everyone in this room knew what you were doing he said like I said you could call tech support or come down in person I said I'd rather talk to a manager he said there's no manager I said to let me talk to another rep he said they're all busy with customers. This is second time in two weeks i called store got a rude unhelpful creep. My husband said yeah they don't have a problem when they want to sell you a phone trying to help you whether it be over the phone or in person. I wouldn't give 1 if I could . I would not recommend this store go to the North End of Rialto the one near Leslie's Pools and starbucks. Ask for Brandon to help you with your purchase or help with questions really nice man very helpful very knowledgeable.. UPDATE NO ONE EVER RESPONDED So I will not recommend...