Charleys Cheesesteaks and Wings — Restaurant in Rialto

This was the worst decision of my life. My family and I wanted to get some Philly Cheesesteaks for dinner. We have our own place that we like to go to, but I didn't want to make the drive all the way to Ontario. Seeing that Charleys had a lot of positive reviews, I thought we would give it a try. I went in there confident that I had just found our new place to get our Philly's from.

When I get home and start giving my family their food, that was the first dissatisfaction. It looked like they had just thrown everything on the box without even trying to make it looks nice. It was all just a mess. When I tried the Strawberry lemonade, I spit it right back out. I dont know how long they had that Strawberry pureed sitting at the counter, but it was already fermented. It was so gross. Lastly, when I tried the original Philly, it was so bland. It didn't even have salt and pepper on it. There was no flavor, nothing for me taste. It felt like as if I was just eating bread.

I will definitely not be going back. The prices they charge for the quality they serve, does...

My daughter and I had been anxiously waiting to eat at Charleys for a while. We hadn't had a Philly Cheesesteak in a long time and wanted to experience our next one there! We went through the Drive-thru. The guy who took our order was very professional courteous and patient. We weren't exactly sure how we wanted our sandwiches being it was our first time there, so we really appreciated his patience.

The Philly Cheesesteak sandwiches are EXCELLENT....mouthwatering and they're homemade Lemonade is TO DIE FOR!! So far we've tried the Peach and Strawberry (can't wait to try Blueberry). I've gone back just for the Lemonade alone...it's SO GOOD. Also the Cheese Fries were fresh and tasty.

Our second visit was a little disappointing because they gave us the wrong order and fortunately we checked our food prior to leaving. Although the problem was resolved, it wasn't quickly. I had to wait awhile, but...it was still worth the wait. My advice is to make sure you check your order for accuracy...

This is the second time visiting this location now and while the cheesesteaks are great the customer service and attention to detail leave much to be desired. The first time visiting wasn’t as bad as they simply forgot my dressings. This second time around though after driving home I noticed that they didn’t include one of the cheesesteaks I had ordered. After driving back and letting them of the mishap they made me wait until I got the replacement sub. They didn’t offer any incentive like a drink or fries for the fact that I had to drive back and let them know about their mistake. I tried calling this place and it’s a joke. No one answers the phone. It’s either a non-working number or simply a voicemail setup to appease customers. I’m rethinking going back here. Always double check your order as they seem to do this a lot based on...