AutoZone Auto Parts — Local services in Rich Township

I'll start off first with this, I'm pretty sure the whole explanation will be taken out of context but after this experience I don't care. Sunday, Sept 9th 1015 am day of visit. My gf n I came to store looking for 4 items, brake fluid, bleeder stems, bleeder kit and hose to remove old fluid, now website said pick up in store available so we took the 15 min walk to Auto Zone. Now we walk in and 2 store employees behind counter, mad we eye contact but not a hello or what can we help you with. So we proceeded to look in area that we thought they be in, found fluid but having trouble with other items, so here were it gets interesting, we at that time ONLY ones in store, now I at one time went to go ask for help and the female made eye contact and jolted and the male apparently saw a BUDDY pull up and went outside, so we kept looking, still no luck, then 10min later 5 to 6 people came into your store and well, here goes, each and every one of them were created with a HELLO, HOWS IT GOING, WHATS UP AND EVEN HAND PUMPS AND LAUGHS. All the time we are still looking for items, so being in customer service 22 yrs I told gf I wanna try something, she knew. Now after both employees came in from outside or done chatting w other people I made it where they had no choice other than "look" n "talk" to us. So we went to counter and here what we created with...........(hear that?) We didn't either so I asked female, Hi, do you have these items in your store, and her reaction was, I DONT KNOW, turns to male and says we got some kinda brake bleed kit? Dude literally said, nope and that it, not a let me look it up for ya nothing, now 2 ladies walk in and again, Hey how's it going and next thing I know female says 12.04. So keeping a cool head I very kindly said, Thank you and have a great day n picked my receipt off counter and their reaction was........ (hear that?) Yeah silence again. Now, I will say this, I'm not nor is my gf people that throw a "race card" never will and will never. But being in customer service for 22 years for a very very large company, we were taught through work and by my parents n her parents that EVERYONE should be treated fairly, and yes, I know times have changed and I do understand the difficulties in this world. BUT...we came in as a CUSTOMER and nothing else, and to show us what some would consider disrespect as a "certain" skin color cause that is their way, and they have that right, by all means, but do not make it so apparent my gf weren't welcome. That is how we actually felt, but we let it go but when there is 5 cars in lot and both employees have no issue helping them after the fact we were there 15-17 min before them then yes I have issue. Maybe they woke up bad mood cause they had to work Sunday, maybe they busy, lolol, I can understand. But as a COMPANY all people that walk through your doors should be treated fairly. Now I'm sure all is reading this laughing and saying just a pissed off guy cause he wasn't spoken to or helped, boo hoo, and my question will be, IF THIS WAS OTHER WAY AROUND, 8/10 THERES GONNA BE A BLOW UP. SO that's it, just needed stuff to bleed brakes, n well Amazon delivered 1 hr later and as for returning, absolutely not. Best to travel 2.3 miles for Auto Supplies and to the 2 employees, sorry but I'm sure your both very...

I found what I was looking for quickly but when it came time to pay for it, that's another story. They appeared to have 5 or 6 employees on duty but 3 of them were outside in the parking lot yucking it up with a guy who had the hood of his car up. They didn't appear to be doing any work on his car. I stood at one of the registers for 2 minutes waiting for someone to ring me up. Finally an older gentleman came and scanned my item, but the credit card reader didn't work. He stood there staring at the monitor with the mouse in his hand. Every now and then he asked me to try my card again, but it still wasn't being read. After the fourth failed attempt I asked if we could try another register & card reader. He looked around and mumbled something I couldn't understand. Then a young lady who I assume was the manager came to his rescue. He told her that it wasn't working. Then it was her turn to give it a try, which of course didn't work. Again I asked if we could use another register. Without answering me she walked away towards the older gentleman who was now fiddling with another register, so I walked over to them. She scanned my item again. I was looking at the screen of the card reader and it said to insert my card, so I did. When I did that she scolded me saying that I was supposed to wait until she told me to insert the card because I could mess up the process again. I told her the reader said insert card so I did. Then the reader asked for my PIN # and the sale finally went through. 10 minutes to pay for one item! Needless to say, I won't be spending any more of my time and money at this Auto Zone...

I would like to give props to the store manager Erica and her complete staff that worked this morning. Every last one of them welcomed me in the store when I came in. I really liked that because I felt the positive energy. I came in to get my battery and alternator tested. The employee that was helping me was a new employee and wasn’t completely sure on how to test the alternator but Erica stopped what she was doing and came outside not only to help me but show her employee how to test it. I ended up needing a new battery. They went above and beyond to help change my battery because it wasn’t a easy change. It took 3 different employees but They made it happen. I would definitely be returning back to this location for my car part needs. Erica also, suggested I put some fuel cleaner in my car so I took her advice. Overall, I applaud this team just watching them with the customers and helping or acknowledging each individual that walked in this location. I give credit when credit is due. Thanks Richton Park autozone for making a sour day...