Edited to address owner's comments: The Glassboat used to be one of my favorite stores; unique clothes, shoes and jewelery. Many of the items are already pricey. The store is now adding a 3.5% fee to any credit card purchase. Customers including me frown upon extra fees. The process to avoid these fees left me frustrated and questioning whether I should remain a customer. If you want to avoid the added fees; bring a debit card or a check (who uses checks or debit cards anymore?).
The owner should consider the small profit against the potential profit loss from turning away some customers due to the surcharges. Going forward, I will be a reluctant customer. I'm working to find alternative sources for the vendors that I loved. The credit card fee is part of doing business. I have retail experience and am not aware of any other business who has...
Read moreThe Glass Boat is one of my top 4 places that I like to visit when I am in Richmond, Virginia. They have an excellent selection of art, books, furniture, and clothes as well as small items that you can't find anywhere else. Each time I have come to the store, the staff and owners have been friendly, courteous, and helpful. Selection of goods is different every time. It keeps me interested in coming back. You should put this store on your must see list whenever you walk down Cary Street. Thank you for all the hard work it takes to run such a...
Read moreI love this place!!! Everyone is very nice, helpful and the owner is absolutely terrific. They always make you feel welcome. So many different styles and design's in clothing and furniture . Not only did I love the clothing the boots were to die for. I get so many compliments whenever I am wearing something purchased from Glassboat. The prices are definitely within reason for the merchandise. I can come out with something nice and feel good about it . It is one of my favorite stores located...
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