Promac Computer Repair — Local services in Richmond

Phenomenal experience! Walked into Promac Repair a couple of weeks ago with a fried logic board after purchasing a used Macbook from a family member. Immediately, I was greeted with some of the best customer service I’ve ever received. Extremely friendly, incredibly helpful. We were able to diagnose the issue within a matter of minutes, a before I knew it, my parts were ordered and I was sent on my merry way!

Less than a week later, I receive a phone call that my Macbook is ready for pick up! I inform them that I will need at least a few more days to move some money around and was told that wouldn’t be a problem, and they’d keep it safe!

Today, I stopped by for the pick up, and was greeted by the same gentleman who helped me initially. Pick up was easy, straight to the point; repair was done perfectly and everything worked good as new! I paid for nothing other than the price of the parts, a VERY reasonable service fee for the quality of work provided and a simple state tax. No crazy hidden fees and what not - just what I needed. Just when I thought we were done, we noticed a USB port was dead that I had failed to mention from the get go but, fear not, we were able to order exactly what I needed and was told I’d be able to bring my Macbook back in a few days for a quick 15 min USB slot swap!

I will 100% be recommending this location to any and ALL friends and family who happen to be in need of Apple product repair...

5/5 would recommend! I had problems with my (older) devices but needed extra mileage out of them. They diagnosed my Macbook charging and battery issues over the phone and serviced it same day. My laptop was back in my hands within the 30 minute visit to the store. Wild!

Friendliest and most helpful staff I have worked with by far. I have had issues dealing with tech support before and there were none-such issues here! I am always on the go and need my devices at work and extracurricular situations so they get dirty quickly, Promac took a look and cleaned up my devices. I have visited three times now with device problems and Promac always go the extra mile for by far the best price.

Got months longer out of my iPhone when I thought I would have to scrap it and buy a new one because of various broken parts including my screen and home/side buttons. As they did with the macbook, they explained the issues they found and went beyond what I had asked for and helped fix issues under the hood they found while servicing my iPhone, all without surprise fees and last-minute issues. I am surprised every time with how far they are willing to go to do the best job. Thank...

Awesome Customer Service! This repair saved me money, time and a headache. I was working on a project for work when my computer crashed. The project was due within the week and Promac serviced my baby right away. She received a few adjustments requiring more visits which were handled with no hassle from the technician who is the owner. Once service was complete there was still time to spare. I dropped my sick baby off on Monday and she was healthy and ready for discharge on Wednesday! Kelvin was very patient as I was frustrated, confused, panicked and grateful all at the same time. He was also very knowledgeable, committed and communicated with me in a language I could understand. As a not so tech-savvy person, I had no idea how complicated it was to fix my MacBook Pro (15in).

Promac was a pleasure and thanks again for saving my a$$. Your service was greatly appreciated. Promac is now my PCP ( Primary Care Physician) for all of my Apple babies/ products from this experience moving forward!

A VERY...