House Of Vapes 1 Smoke Shop Riverton, UT — Local services in Riverton

This place has a seriously great selection some of the glass work on the pieces they have here is out of this world plus all the vapes and ext you could want or need plus wipe it bullets or co2 tanks all the different party utensils one could ask for. As far as the service or help goes that is the reason they lost two stars and didn't get a strait up 5 spot review the girl was young like 18 or 20yrs old so I get that everything is SUPER boring and uninteresting except your phone at that age. I felt like I was totally killing her insta time which kills me too cause im not a monster an I feel girl but she needed to learn one of my golden rules to live by in life. Which is "Fake it til you make it" especially when it comes to the thing that pays for you to live, if your job is customer service selling cool blown glass pieces where all u have to do is smile and chat with people as u show them different pipes then freaking do it! Come on girl you actually have a pretty cool job 😎 where people who go in know what they need or good idea so your not trying to sell them on a product also they are usually in pretty good mood if they are at that kind of store or at least chiller people so buck up put down ur phone and have fun getting to know all the cool people buying party accessories from the store you work at for crying out...

This shop sold me a defective product. I asked the employee, Anthony, before making the purchase if I could return it if defective. He assured me I could.

When I attempted to return it, I was rudely informed by a different employee that there were no exchanges or returns. Anthony was there too but said nothing.

I asked specifically because I had purchased a product from the same company, and working with them to replace the item took six months. I explained this to Anthony when I made the purchase, and he assured me I could return it.

I hope it won’t take as long with the warranty this time, but in the meantime, I will not be returning to this store. The employee should not have told me I could return the item if that’s against the store’s policy.

Very, very poor customer service here. Zero stars.

UPDATE: The response from the shop below is incorrect. It was exactly two weeks after purchase. The item was purchased on Wednesday, Nov. 16, and attempted to be returned on Wednesday, Nov. 30.

This shop is not near my home. I’m in the area on Wednesdays, and they stocked the item I was seeking, which is the only reason I went there. So it will be easy for me to avoid this shop in the future.

I should have read these other reviews before making a purchase...

If you haven't been in, ya need to! Highly recommend. Megan is super knowledgeable, helpful, nice & was fast to greet me. I came in right before about 5 other clients, although she was still helping me she was friendly and professional greeting everyone. She actually listened to the kind of coil I was looking for, recommended a new product and why I'd enjoy it. Not pushy at all. I went in for a coil, left with a better coil then I anticipated. Megan made sure the replacement tip I purchased fit correctly on my mod. She also wasn't bothered that I decided to look at the Smok pen 22 Light Edition. She was quick to tell me what I'd like about it, showed the product and I purchased it. I also decided to grab a new AQUA vape juice, I asked for an ICE flavor, she made sure I knew it was menthol which is what I wanted. Megan informed me of all the current sales and even a marked down juice line on the counter. I was ID'd and able to pay quickly while she bagged it all up. Great selection, great staff who is knowledgeable and friendly. Prices are decent and as to be expected. You can buy the same products online sometimes cheaper but you won't get the personalized, individual attention like...