Nuttall's Sewing Centers — Local services in Riverton

I went in to this store looking to try out the Janome HD3000. They said it was an Internet model and they don't carry it in store but that they could order it for me. This would give me the convenience of being able to fulfill the warranty there are the store. They also were will to match the price on Amazon. I decided to go ahead with the purchase. They said that it would likely arrive within two weeks. The person I spoke with said that they had ordered some extras of this machine because they are selling so well and the store has found that consumers are interested in a less expensive machine than what they carry. He said it might be in by the end of the week.

I called at the end of the week, a Friday, and they told me that they had no word from Janome and they thought maybe it would come in the next week. This would put it about 2 weeks, like they originally said, so I was ok with that. I called the next week and asked if they had any word. The lady I spoke with told me that this machine was on back order and that she had no idea when it would be in. What? I explained the situation and she put me on hold.

She came back and looked up by phone number and put me on hold again. While on hold I got a call, which later turned out to be another employee calling to let me know they were waiting on the tracking codes from Janome and wouldn't know when the machine would be arriving until they got the codes. Then the lady came back and told me the same thing that I listened to (On voicemail later after this phone call ended). I explained my frustration to her and she put me on hold again. This time when they picked up again it was the guy who left a message. He said nothing of the message he left and told me again the issue with not have the tracking codes from Janome. I told him what he was saying was inconsistent with what I was told previously and that if I would have purchased the machine on Amazon I could have had it within 2 days! He said I was welcome to get a refund if I wanted to do that.

I hung up with him and decided to give them until Monday. I called Monday and they said they still had no idea when the machine would be arriving and that I could just purchase the machine from Amazon. No apology, just excuses about how they have no control and it all rests with Janome. I decided to refund my money and purchased the machine on Amazon. I get a call on Tuesday with word that the machine arrived and if I wanted to purchase it again through them instead of waiting for it to come from Amazon, I could. Lol! I got the machine from Amazon on Wednesday. The thought of having to work with them again gave me a huge headache. There was a lot of inconsistencies in what I was told. They came across as incompetent. They really should have a better understanding with Janome so they can give their customers better information. I felt like they were very inconsiderate of me and my time. This one experience would keep me from coming back for help with anything that has to do with...

If I could give give it a negative star rating I would. The Riverton store girls cut my fabric crooked and shorted me 2 inches. When I took the fabric back they said they couldn't do anything without the original receipt. I gave them my number and could see on the screen my previous purchase and asked if they would print that receipt. She said she could but it's easier if they had the original. Wait.......so you have access to my previous purchase but just because it's more difficult you won't help fix an error you made? During this time 3 girls were behind the counter and I heard the following conversation: Girl 1: oh so you're talking to me again? Girl 2: I am now because you finally apologized. When I asked to see the policy on returns and refund, girl 2 who clearly has an attitude with not only her coworkers but also customers, grabbed the receipt out of my hand without asking and read the bottom of the receipt in a loud, disrespectful and sarcastic tone and then pointed to the policy taped to the table. I interrupted her after being disrespected and demeaned and asked for a manager. At the end of my visit I ended up leaving with the poorly cut fabric and a new cut of fabric that I had to pay for. Will be measuring the fabric the moment I get home to see if I've been shorted again. Poor customer service all around and employees who are disrespectful to customers as well...

I sent my brother PC 420 sewing machine and Brother 1034D serger to be cleaned, oiled and serviced, my serger needed a new blade and light bulb and had requested they align the serger too for an additional $40. due to their wait time i finally got both of my machines back 3 weeks later and was extremely devastated, my sewing machine was having major problems the bobbin below kept catching the thread under the metal plate causing it too snap, and the gray part of the plate keeps snapping off not to mention the main thread kept snapping in the 2nd or 3rd feed somewhere. Now my serger, yes the blade and the light was changed however there was a missing stitch every 4-8 stitches the 4 thread was doing all kind of things and getting jammed, i re threaded all 4 threads again no luck. I called them the same day after trying reboot methods was advised to drop it off and it would take another 2 weeks for someone to look at it and if i wanted it sooner i had to pay $50 per machine. the service was terrible, they ruined my machines and even though i used a brother certified technician im out of sewing machines and my warranty just ran out a month before i gave it to them. i would not use these guys even if they were free, poor customer service, out of sewing machines and out of $380 to have these serviced. Im a small business and can not run a business with out these. DO NOT...