CubeSmart Self Storage — Local services in Riverwoods

This place has an awfully rude rep in the office. At the beginning when we were looking to rent a unit she was somewhat pleasant but once it was eented the next day she did a 360 turn and was rude every single time we had a question. We have rented in the past but it had been awhile so we had questions and let me tell you..we were sorry to even ask. I had to go in and ask that I needed the light fixture on our 10X30 fixed and it was like asking for the sun to be brought down. She made a face and said:"noone complains about a 2nd light". Which to my response was, then why is there a light, plus since we have a bigger unit I cannot see the items in the back without a light. Needless to say she was bothered and said: "well I'll call the handy guy and I don't know when he'll come but you have to come when he's available or you have yo leave a key 😳" I agreed to get this convo over with but 1 week past by and nothing. I went back in to remind her and it clearly looked like she had forgotten and NEVER made that call and just said:"I haven't gotten a response I'll call again". 😡 a few days later it was fixed..no apologies or nothing. It was dreadful dealing, asking that lady a question. Another time when i asked when the special would be over, if i was able to get another deal she quivkly responded:"no, you pay full price". I asked: "what about if my son rents out a unit"..she quickly said: "ill flag your account. I can flag you right away and if you dont pay, ill have your stuff taken out!" 😳 We were asking questions to see if there was any ways we could save some money after our 2 month rental in case we needed more time, but this lady started going off and assumed way too much. I believe in Customer Service and that place does NOT have it. The units itself are ok but half if the time when we were moving our stuff, we noticed that the AC was not working. Perhaps they turned it off or had it low but it felt more like a fan running. There were 2 more new reps when we were moving out of there, so hopefully that awful rude person is gone. But if you care how you are talked too..youll avoid this place. Needless to say we moved our stuff to a different storage area with kinder reps. and saving more money because the other rep is willing to work with us after our 2 month rental in case our garage is...

This is a great place for storage. Not only is the facility, clean, dry, and secure, but the staff are amazing. Both Mary B. and Bambi work in the office and have been extremely attentive. They have pleasant personalities, and made no hesitation in assisting me with questions and information. Additionally, they promptly addressed and solved any potential or real issues I had. I am extremely satisfied and highly recommend both the storage unit and their employees. Mary B was even able to assist me so that my payments were easier and cheaper. Thank you Ladies!

Update 6/12/2025 I just stopped into my unit and was pleasantly surprised to see Mary. As usual the facility was clean and well maintained. I’ve said it before and I’ll say it again. Mary and her staff do an amazing job and are exceptional! Not only that but they are friendly and knowledgeable; I always try to stop by the office and say hello if my visit is during business hours. I am a travel nurse and have the option to rent a storage unit in several states. I choose this location because of the people that work there. I choose this location because other facilities don’t even come close to competing with Cubesmart, Mary, and her wonderful staff. I am so appreciative to have a place where I know my belongings are kept safe. Thank you Mary! Thank you Bambi! And thank you to all the other staff members I...

I had a storage space at public storage in Naperville that left a bad taste in my mouth. When I found this place online, I assumed the tasteless experience would be the same. However, I couldn’t have been more wrong. The sign up was seamless and the ladies in the front office were extremely professional and helpful throughout the process. Not to mention, they always spoke if I came by to check on my items making me feel my stuff was in good hands. I don’t remember the other lady name. But that Mary customer service was exceptional and she always went above and beyond. The inside is clean and well kept. The elevators didn’t have left over debris or nor was it all stinky. I personally don’t like carpet in storage places. However, the carpet at this facility didn’t smell or look bad. I checked out today and although I’m happy I don’t have to pay monthly for a unit anymore, I’m going to miss the friendliness and the experience this place offered. Overall, my experience was superb and if I ever need to rent a unit again in this area or if I know someone in this area or if you’re looking for a unit, this place is #1. From the quality of service to the units. Leave your belongings...