Kohl's — Local services in Rochester Hills

Absolute nonsense behavior by the Kohl's associate. My kid was playing inside the store near the entrance and I was watching him at a distance standing at the returns counter. Suddenly a lady associate from inside her register started YELLING at me, asking me to TAKE CARE of my kid. I really don't know what wrong my kid had done. It was a total insult in front of many people inside the store. Clearly felt offended and discriminative! I did not react anything. After a couple of minutes, I politely called for the store manager, and explained what happened. He promised that he will look into it and promised he will do something. He never came back to me and even after my purchase when I asked for what had been done, he simply said that ANOTHER manager had a word with the associate and that is it. When I asked about what do you do for the customer who faced such a situation at your store, all he said was "Sir, I can apologize for what happened".. Why should I face such a situation at the store, for NO FAULT of mine and my kid's ????? Even the manager I reported to, was not ready to do "JUSTICE" to the customer for...

Store was clean well laid out although different than the other Kohl's I have been to. The clothing and shoes I was looking for were sometimes hard to find mostly due to the quantity of items. The shoes were a little difficult to find the size I needed because they were mixed up but that is pretty normal for this type of setup. We do shop here often. We also returned some items and although it was quick we did have to wait until the online order line was serviced first. It just seems strange to me to help an online customer who is proven to have very little loyalty over a customer that shops at the store physically. It gives the feeling that they don't want people to shop there. We also witnessed a person bring something back and inquire on the refund with or without a receipt and when the no receipt price was more they returned it for more that they actually purchased it for. Seems to not be a good policy and very sad someone would do what is equivalent...

This store is clean, and I like that Kohls does have modest clothing available. However, the quality of the clothes is horrible. I bought a cardigan a month a go, wore it literally three times, washed it according to the instructions. It has a hole in the shoulder. When you return something, there is always a line. Then, when you return they always take off an amount for Kohls Cash so you end up getting back like 40 cents which it costs more in gas to drive to the store to return the item. This is not the first time with quality issues with Kohls. I bought 5 pairs of jeans, and every single pair had a hole in them within a year. Kohls did exchange all of them, but this process is extremely frustrating. Also, Kohls plays games with their prices. For example, I had a 20% coupon code and a $7 promotion card. However, the shoes that I was interested in were cheaper on Amazon even after all of the discounts. Therefore, the Kohls experience is very...