At Home Furniture — Local services in Rochester

EXTREMELY disappointing service! While they have beautiful furniture, these folks have no clue how to run a business professionally. Bought four kitchen chairs, but they could only find two on the floor. Said they would call me when they located the other two in their storage area. I tried calling a week later, but I was only able to leave a voice mail message on their answering machine. Over the course of the next three weeks, I left messages on a weekly basis. They finally answered their phone on the fourth attempt and told me they had to order the chairs. They wouldn't give me a time frame until I threatened to dispute the charge on my credit card. Then they promised the shipment would arrive before the end of the next month. Fast forward a month, and I again had to call. Getting their answering machine again, I finally drove 30 miles to the store to make sure they were even in business. The owner acted like he had no idea I was trying to call, so I demanded that he go check his answering machine. He came back stuttering, "You'll get your chairs! You have my word!" Like his word meant anything at this point! I finally got my chairs two days later. No discount, no apologies. These people don't deserve to be in business! If you ever do have an issue with their furniture, don't count on them answering their phone or responding to...

About 10 years ago, we bought a corner storage unit from At Home in downtown Rochester. Just the other day, the door that drops down wouldn't close and upon inspection, I saw the hinge was bent. After trying to hammer it back into position with no success, I drove over to the store and explained my predicament. I walked out exactly 10 minutes later with a new duplicate hinge that solved the dilemma. At no charge! This is SERVICE! And a reason to buy...

This place has some nice furniture, but try an Amish store. Your will see a big price difference. If you do buy something, get everything in writing and do not give all the money up front. Marion is not much for keeping customers informed, nor is he good at returning phone calls.

Each person may have a different experience, but several reviews from people who have never met, say very similar things so...