Design Works Flowers — Local services in Rochester

Buyer Beware! My experience with an almost $200 bouquet from Design Works Flowers, Rochester MI. I feel compelled to share this troubling experience to caution others. On 11/14, I received a stunning bouquet of flowers for my birthday. By the morning of 11/16, I was shocked to see the flowers wilting and drooping. Concerned, I called the florist to address the issue. I was assured I would get a return call that day but never heard back. After their closure on Sunday and my absence from the office on Monday, I followed up on Tuesday morning. Once again, I was promised a callback and was asked to provide photos, which I sent promptly. Yet again, there was no response. Today, after recounting these events once again with the staff at Design Works, I finally received a call from the owner. To my surprise, rather than addressing the issue professionally, she shifted the blame onto me. She insinuated that I had delayed reporting the problem despite my having called promptly. She denied receiving my initial call, implying the fault lay with me. She said, "I'm not saying you're a liar but..." —a bizarre and unfounded accusation. Her dismissive tone escalated as she accused me of not properly caring for the flowers, even though they were treated exactly as I've cared for countless other bouquets. For context, I also received another bouquet from a different florist on the same day, and they remain vibrant and fresh. When I mentioned this, her response was curt: "We're not talking about those flowers, are we?" The lack of accountability and professionalism was appalling. While I tried to handle the situation respectfully, the owner's approach left me deeply frustrated. This experience serves as a stark warning—be cautious when choosing where to purchase your floral arrangements. Professionalism and customer service should never wilt as quickly as the flowers did. You have been warned! It’s evident from the owner’s responses to other reviews that she consistently avoids taking...

Let me start by saying that I don't typically post reviews but I was so impressed from start to finish with Ness and the Design Works team that I wanted to post a review.

I was looking for a florist to help with a very special occasion (my wife's surprise birthday party). I did some online research and found positive reviews of Design Works. Fortunately they were located close to my house so I drove over and met with Ness the same day. Within minutes of meeting, she completely understood the importance of the event and the look and feel I was attempting to accomplish. She was completely professional and quickly put me at ease about the floral arrangements for the event. Ness was not only able to articulate her vision to me but she mocked up a sample onsite for me to get an idea of what the actual flowers would look like. Before the event, she handled all of the details with the restaurant and even made a sample arrangement for me to approve. Upon arrival at my event, she did a few extra things to just make everything come together and look great! Again, Ness is amazing and I highly recommend her if you want great service and a...

WOW!!! Our daughter was married at Meadow Brook in mid-September. The venue was fabulous and the gardens stupendous, yet I was still astounded when I entered the reception tent and saw the BEAUTIFUL flowers Laura had arranged for us on the tables. It was clear that she had listened to our ideas and transformed them into truly breathtaking arrangements. Of all the single things in a perfect wedding, I was happiest with the flowers. Thanks to Laura and staff for their great work. We will use them again! We came back to Design Works Flowers after our wonderful experience with them 7 years ago, and I'm happy to report that although the shop has changed hands over the years, our experience with Nessrine and Sydney was once again wonderful. Ness made up a sample bouquet for me to see and Sydney helped me tweak the final product. On our event day, the flowers were delivered promptly and professionally. The two biggest compliments we received about our outdoor wedding reception was about the delicious food and the beautiful flowers and we couldn't agree more. Thanks for everything once again, Design Works Flowers. ...