Main Street Deli — Restaurant in Rochester

I am totally and completely appalled with how I was treated today. I have lived in this area since 2015 , my husband use to be a reoccurring customer to this place until now. I was taking a coworker , who came from out of state to work with me, and we were going out to lunch. I spoke highly of Main Street Deli. We walked in and did see a sign of carry out only 11:30 am , it was 12:20pm so we went inside and was not greeted the nicest, however we still planned to order . I asked to use the restroom first and was told yes, the woman was tending to a customer at the register, so instead of waiting to order I was going to use the restroom and then order. The other woman in the back cooking kept looking and repeating that it was carry out only, I said yes I understand however I would like to use the restroom first. I walked into the restroom and I hear shouting women’s bathroom is out of service. However, the door I walked into had a written sign that said unisex. The woman at the front persistent to come into the bathroom door , pull my arm and say I need to leave. I could not even gather words as it made no sense as I did not do anything. I was excited to show my coworker a new spot to eat and was treated worse than I could have imagined for no reason. I was pulled by my arm out the door and we were demanded to leave without any explanation as to why we were declined service. We were in business attire and were not rude at all. After I spoke to my husband about it he asked me to call back and get the managers name . I called back and asked for the managers name and the same woman I assume answered and asked “who is this”, I said a very concerned customer, she then immediately hung up on me. I would like to know why it is ok to treat someone like this? How is it ok to come into a bathroom door after saying yes, when we were planning on being paying customers, to then grab the customer by the arm and escort out for absolutely no reason with no explanation? Since when is it ok to put your hands on someone for no apparent reason? In my opinion, this is absolutely unacceptable and not a way to do business. It’s extremely unfortunate as my husband said their food was very good, however will not be returning nor will I be suggesting this restaurant again.

Update: Mam, the inaccuracy is in your reply. The unisex bathroom (the one without the sign saying out of order) was the one closet to the walkway which is the only door I went into. You’re correct , the cameras will show the occurrence. I will ensure to file the complaint with the authorities. Thank you for...

The food here is good, but I will not be going back. My 15 year old daughter was out for a walk today when a huge storm rolled in. She took shelter under the awning and was planning to wait out the storm but a woman from this deli came and yelled at her. She said she owned the place and she couldn’t stand in front of her store. My daughter then moved down the sidewalk to the picnic table and a few minutes later the owner came out again and told her she would call the cops unless she left. I am very upset by the lack of compassion she was shown. Someone who treats people like that does not deserve...

This deli has been open forever. I used to work in a salon in which we would bring food from this deli 1-2x per week. I now work elsewhere, so it isn't as close, I finally was able to make it this way during their open hours and was thrilled! I got a salad and sandwich! Salad was awesome. the sandwich was pretty tasty. No one was eating in the restaurant. They have about 40 tables, but a few people were getting carryout, which I believe is their main business and catering, I am sure. Good food, reasonable prices, clean resturant, stop by, and grab something off their...