Plain & Fancy Gift Shop — Local services in Rochester

I was in there tonight (12/23) with my children on our annual Christmas light run. Purchased 5 beautiful ornaments letting my kids pick. I was distracted by my children at the check out. Walked around for a while then went on to see more Christmas lights elsewhere. We got home after 10pm and I went to give the kids the ornaments to put on the tree. There were only 4 in my box not the 5 that I paid for. Since its after hours I will call tomorrow. Hopefully they make things rite. It is a beautiful store with many wonderful things. Hope I can be a returning customer after this....will update tomorrow.

12/24...All is good. I called this morning and they had it set aside for me. Absolutely wonderful people and place. Will be back...

I rarely write reviews but had such a bad experience I feel compelled to make a statement. I visited on Saturday July 20th at about 11:00 in the morning. I walked inside and the lady who greeted me told me she would be just a minute. Nobody else was in the store so I don't know why I had to wait for her to ring me up. I asked for a paper bag with handles. She had given me a plastic bag with handles. Her response was, no your bag has handles. You can't have that one. I was very much taken aback by her rude and abrupt tone and the fact that she would not give me a paper bag. I will never go back to a store that would be so cheap as to not give a customer a paper bag upon...

I love this beautiful store. I have so many beautiful items that decorate my home from here !! Very unique and classy!! This is a great store for finding that perfect gift 🎁 too! They have so much to see!! Not to be missed … Their lower level is usually filled with wonderful discounted...