BoxLunch — Local services in Rockford Township

Every time I go here they harass me into trying to sign up for their loyalty rewards. The reality is I have one, i'm trans and it's just from my old legal name and they'll deadname me if I use the account so I just don't use it.

Saw a super cute jacket I wanted so I wanted to get a new account set up, since I knew I could save about 30% off of a $90 jacket. I was going through the process and explained all this to the cashier but they wouldn't stop asking about my other account, insisting that they could just search up my dead name no problem, even after I explained that's the whole reason I didn't want to use it. I had to basically tell him point blank that if he kept asking, I'd leave. He did, and I left.

Between how people here literally can't leave you to browse without asking 30+ questions, try to badger you into the loyalty program even as you say no 3-4 times, and still don't even have the most basic respect of letting someone just allowing their old account to go dormant, I don't think I'll be shopping here again. It used to be a fun little place to walk through with my sister, but the atmosphere...

I really loved shopping here, but while shopping today, we walked into one of the employees (I think he was a manager) accusing a customer of stealing, the girl looked like she was definitely no older than 16 and I think the employee was trying to scare her, it was very uncomfortable to witness, he also slammed something down on the counter and made a huge deal out of it. Stealing is bad but the way he handled it was worse. To my understanding it is against a lot of stores policies to accuse people/customers of stealing but I...

I love this store and usually have no problems. But I went in there today and there was a girl with purple hair who followed me and my boyfriend the entire time we shopped. Not sure if she wanted to say hi or what was happening but I don’t appreciate being treated like a thief when I’m just trying to browse. Every one else seemed fine so not sure what...