Express Factory Outlet — Local services in Rockford Township

I buy alot of stuff from this store, but when I got a pair of pants that didn't fit i went to return them, I was then refused because I removed a tag that says do not remove. I was told i could call customer service so, i did and she called the store to try to help me resolve the problem. The manager lied and said i stained the pants but she would exchange them. After 30 minutes in the store i finally get customer service to return the pants just to find out the pants i bought don't even have this tag the manager claimed i removed. She was rude and made the whole process alot...

I visited this store yesterday, on the recommendation of a work colleague, and was very impressed with the welcome I received. Tammy was awesome, attending to me with patience and composure. She was very helpful, making recommendations without being pushy. Thank you for a great shopping experience. Express Factory Outlet in Cherry Vale Mall is now my “go to store”...

Lin who worked tonight was one of the worst sales associates I have ever encountered and she should not be working with people. I had to quickly run to get pants for work tomorrow and she would not let me try them on, slamming the door in my face because it was 15 minutes before close. I would have took 2 minutes and not left any...