OfficeMax — Local services in Rockford Township

I tried to return a Duracell 6t cord Item ; # 490499 for IPhone 7 as it kept slipping the connection & I would here the ping on off; so suggest not to buy it, it was so irritating hearing the noise knowing it was going on and then off; it does not work.

The Manager; Dan was there when the clerk said it was this one as she pointed to the DU lower price item of the two cords I had purchased; however I didn't see which one she had pointed to; showing the manager because the computer was not taking the refund.

I stated that it was a different item on my receipt when the refund FINALLY after a long wait went through. I said it was $14.99, but both said it was not, when the register rang up my refunded amount is when I noted it and the other cord was $9.99; and they refunded; only $7.99 or the amount they were only willing to refund; and I challenged that amount. Dan stated, "Oh the computer kicked out the other $2.00, so I will have to give you $2.00 cash," and then I had to remind him about the tax too.

Seriously, not only the technology about the cashier register computers not connecting having to wait so long, and now this; I am standing there going through this & since I purchased a higher ticketed price for over $160.00 on that same receipt.

I got zero; I mean not one apology of; "I am so sorry," for this wait. It never even entered their minds to say that to me. All that was said; the problem is the computer connection; and began with; "Well, you understand why they are taking so long;" in a snarky tone. I did not understand, as they need to get that fixed. I was upset, as all they gave were excuses.

This is how you get treated for a none functioning merchandise return. No accountability of selling crap, but a plethora of excuses. Here is the most ridiculous of all, they wanted my driver's license when I had a valid receipt; which I refused. & stated, what if I didn't have one? I said this has happened before and they used a government ID, but not my Driver's license, NO! I had to remind them about Target.

The manager used his own license. What store requires your driver's license when you paid with a CC? I told him I purchased it with my CC not my driver's license. I stated, "This is so alarming and you are scaring me away."

I have been a customer since these stores opened Depot/Office Max, but I will not step back in those doors again. Not ONE; not one apology of "I am sorry" from either the delay or the item being a piece of crap. All I heard was 'it is the computer, you can understand when it is technology.' Truly I cannot, when other stores do not have this situation on a refund.

When I got home tonight, and looked it up on their website, and compared the item number and the cloth/purple cord, [as I had kept saying as I went about my chores], I know I am right, but why would they defy me.

There it was on my receipt the same item number; it was $14.99, how absurd to argue with a customer; they cheated me out of my refund by $5.00; BEWARE! Will they do that to you?

If all refuse to show personal information used and have their identity in their system; to be subjected to identity theft; they'll have to change their policy!

Get your crappy computer connection fixed to, and train your people to listen to the customer, as they just may be right; as well a bit of manners for the manager.

Lisa answered the phone tonight, and it is time for Dan to go some place else; and Lisa to take over; she has manners & sounds as if she cares. I hope she keeps her word to me; "to make this right!". Corporate needs a...

I would like to give a “shout out” to KARA for giving me courteous and patient customer service at 8:35 p.m., on Wednesday evening (July 27, 2022), in the Office Max store on State Street, in Rockford, Illinois.

When I arrived at her counter in the print department, yesterday evening, I suspected my order for 50 Bridal Shower invitations, thank you notes and recipe cards might take us up to closing at 9:00 p.m.

Although my items were ready to be printed, I was very mistaken in my late evening arrival!

As I saw the minutes creep up to the store’s closing at 9:00 p.m., I expressed my concern and appreciation, while she diligently persevered in processing my order.

I commend KARA’S exemplary customer service attitude, as she worked overtime to process of set-up for my $150 order.

In this era of consumer competition with online services, personal customer service provides the cutting edge difference for customers who have options to seek satisfying business transactions.

KARA’S exhibition of diligence and perseverance adds value to the brick and mortar print business at the Office Max on State Street in Rockford, Illinois!

In summary, while I do not recommend arriving 25 minutes before the store’s closing hour, I do highly recommend the customer service in the print department at the back of the OfficeMax.

I must add that I was a bit surprised that the time for producing my order was estimated to be 5 days! I was informed that I could check back on Monday, August 1, “at the earliest” to inquire if I could pick up the printed invitation bundle. (I have experienced conducting business at a competitor’s business, for a similar order, to have been produced in two days flat). I realize that KARA has no control of the production timeline.

Because of KARA’S outstanding customer service attitude, and that of her manager’s as she waited to lock the store’s doors behind my exiting, I will highly recommend the print services at the OfficeMax store on State Street in Rockford,...

I had ordered some folders in bulk for an upcoming event, and that is where things went south.

They ordered them in separate orders...not sure why. One package was sent to work address, when I only discussed sending them to my home address or pick up in store (if that option is quicker). I never game them a work address. My wife called and they were rude telling her "what package?" and "if you ordered a package, we will call you when its ready" I just called because we still have heard nothing (I was told it would be ready by 12 pm Friday. It is now 4:45 on Friday) I was talking with a gentleman who said nothing, suddenly put me on hold, and then hung up.

In conclusion. I am here with half an order, no answer to where the other half is or why it was sent the way it was. I have never dealt with a company that has handled a situation so poorly and on top of it display such a disgusting attitude to assist. I will be calling corporate and I will no longer conduct business with Office Max, or any of...