Ulta Beauty — Local services in Rockford Township

I shop here frequently, but I will no longer be an Ulta fan. I work in retail, so I understand annoying customers. I was planning on spending quite a bit of money in there tonight as it being Black Friday and I won’t get the chance to shop as I work all weekend in my own store. I went in with the intention of buying the new Morphe pallette that just dropped a few days ago, so I find the Morphe display, and they have tons of them, but none are out to view. So I pick up the package I intended to buy, opened it to show my boyfriend (If you spend that much money on a pallette of course you want to make sure it’s not broken, or it hasn’t been dropped. Just like you’d do for a carton of eggs) and an employee came right on over and immediately had an attitude telling me where the actual display for Morphe is and that the tester is out and to stop opening boxes. I only opened it because I intended on purchasing it, I just wanted to show my boyfriend. I put it back, and walked right out the front door due to the employees condescending attitude and actions. I’d never speak to a customer that way, even if they had done something to annoy me. It was extremely embarrassing to be scolded like a child in front of the entire store. She also proceeded to stand directly behind me, so close I could feel her breathing down my neck and watched my every move as I put the pallette back inside the bubble wrap, and then in the box. Happy Thanksgiving to...

I went to Ulta today to look for Colourpop monochrome palettes, the store didn't have any. Which is fine, not a problem at all. Since I was already in the store I decided to color match foundation, specifically Juvias Place. The first problem was that the display was very disorganized. The worse problem was that the employee who came to help me admitted that she may have needed help to match me, but when she asked for help the other two employees (one who may have been a shift manager) refused. Telling her to do it. One of the women said they'd get a mirror, which she did, then placed it on the display and walked away. At one point the woman that I assumed to be a shift manager left the register, and walked passed me without a word. As a customer I felt very dismissed, and unwelcome. The original employee tried to help me at that point, but by then I really was done with the situation. I told her I'd come back another time (I won't), looked at cologne with my husband for a few minutes and left without purchasing anything. I love ulta, and when choosing foundation and concealer it's important to be able to physically try things out, but I don't think I'll be back for a long while. I'll just msg the brand and ask them for help...

I am a frequent shopper, however I would much prefer Sephora. I live closer to Ulta than Sephora.

My dislike for the employees roots from an experience I had my freshman year of high school 2015-2016. I had an appointment for hair and makeup. I was there on time. The technician that was assigned to do my hair and makeup was late and pushed back the time I had to get dressed for the dance. My hair turned out okay, at least it was better than the train wreck that she called a makeup look. She did not even apply a full face of makeup, the eyeliner was horrible, and did not even apply powder. My eyebrows looked liked way too bushy and by time I got home there was no time to get re-do the train wreck makeup. I know some people had a great experience, but I did not.

The next one really got me heated. I usually do not have an issue or problem with the employees that work the register. However, this one needs some more training. I got to paying for the items I was purchasing. I said not even five seconds after I hand her a bill to break, that I have the change. She was like sorry, I already ran it through. Really.... I have never had this happen to me since. Most of those working the register have a personality. This...