West Coast Boat Center — Local services in Rocklin

ZERO STARS!

This place has been all bad from the time I initiated my boat purchase. First off, I purchased a boat at the price of $18,345. When tracker called me for financing, the price they had was 22,xxx. I asked the finance man why the price went up, and he said to talk to the sales man at San Ramon. I called Greg, and he said the price includes gap insurance, and the extended warranty. The next day I went to sign the papers, and saw that this $22,xxx did not include gap and warranty. It included some packages that I did not order, and was not receiving with my boat! I had the finance manager take those charges off! The payment of my boat went down, and I did still have gap, and extended warranty... Hm, wonder where that extra money would have gone?!

Next, we had a light on the interior that would not shut off. I called San Ramon Boat and discussed it with the service rep. I was concerned as the light had been on for close to a week, and I was sure the battery would be drained. I brought the boat in, and at first was told that it was most likely a broken switch. Since I had to have the winch replaced as well I left the bait with them. Come to find out, the light is a push light, and only had to be pushed to be turned off. My winch was replaced, and I picked up my boat, ready to hit the river.

We get the boat in the water, and notice 1/2 tank of gas missing! Just shy at least. Then go to start the boat, DEAD BATTERY!!! I call the shop, and the guy was very nonchalant, like oh, maybe they didn't charge the battery. When I mentioned the missing gas, he just said they didn't take gas out of it, or run the engine.

I will never recommend this dealership to anyone, not even someone I don't like. Save yourself problems, DO NOT DEAL WITH...

Greg and the sales team were great, got the first 2021 Yamaha SX190 they received in August of 2020 (possibly the first one in CA). Sales process was fast, no pressure, friendly...all great. Service department on the other hand was not so great. Two months later we took it in for its first 10hr service. Multiple problems with the service; 1. had an appointment for Saturday, but wasn't ready for pickup till Wednesday, 2. got it home to find and oil mess in the bilge, oil spilled on top of the engine, oil rags in the bottom of the bilge and an dented oil filter (looked like it had been tightened with a monkey wench or channel locks). I emailed Greg, he forwarded my email to the service manager whom called me; he offered a full detail cleaning and to replace the filter. I was unable to commit to bringing the boat in at the time (I live 45 minutes away in Marysville) so I told him id think about it and call back. During the time I noticed our boat seemed down on RPM at wide open (a good 5 MPH loss in top speed), 3. checked oil level and found it to be way overfilled. So decided not to take it back for the detail & new filter, If they cant be trusted to do a basic oil change ($255 for 4 quarts and filter) I am not going to let them...

I echo the same dissatisfaction with the service department shared in previous reviews. The complete lack of communication and shocking level of un-professionalism exhibited is offensive.

I waited a month to get an appointment to have my 10 yr old boat serviced. I was told to bring it in on a Sunday, only to have the salespeople inform me service is closed and they didn't have any idea what to do. I was able to leave it, but did not hear from service until I called on Tuesday.

The short story, I did not receive consistent communication/updates and they didn't even start working on my boat for over a week. The entire month long saga ended with no offer to compensate me for my trouble and shockingly, no one from service was available the day I picked it up. I have left several messages to speak with the manager and have yet to receive a call back. I spent over $1000 to have my boat repaired, which makes this a very painful experience!

It's obvious from the reviews that they are good at selling expensive boats. However, don't expect the positive treatment to continue once you leave...