Lulu's Flowers — Local services in Rockport

Very disappointed with Lulu's and the product they put out and the customer service we received. My sisters wedding bouquet had old wilted flowers in it. When we called and returned the bouquet 20 minutes after pick up we were told there was nothing they could do but switch out the wilted flower with a white rose or lillies! It was in the notes that roses and lillies were two flowers the bride did not want in her wedding. We spoke to the owner first thing this morning, we were told it was our fault for accepting them in the first place! Seeing as how you can't leave a bride at the alter with no bouquet on her wedding day, we didn't have much choice. Thank God for wedding guest with talent who ran to HEB and bought fresh flowers and made a new gorgeous bouquet for the bride 25 minutes before she walked down the aisle! UPDATE: after the owner read this review she must have googled me and found my phone number because she called me and said she'd refund the wedding bouquet amount if we removed this review and the one on facebook as well. I refused to remove the review because I feel people need to be informed. UPDATE: I drove 3+ hours to Rockport and spoke to Susan, the owner, face to face and she wrote us a check and refunded us the amount for...

Horrible place!! I ordered my wedding flowers from her in May of 2021 my wedding wasn’t until August 2021! We talked multiple time how I wanted garden roses blush colors with pops of blue and burgundy. Sent her photos of my inspiration she promised they would look like what I wanted. After spending more than $500 for a very large bridal bouquet and midsize bridesmaids bouquet when my father-in-law picked them up the morning of my wedding even after she said they would deliver them to Aransas they were the smallest white rose bouquets with a bunch of greenery, me and my mother had to run around the morning of my wedding to find something to add to them we were able to find red roses, which I specifically said I did not want but due to her mistake and her not being honest, I had to put them in my wedding bouquet. Tried multiple times to contact her Saturday and Sunday. We tried leaving messages emails anything when we went in Monday morning as soon as she opened, she denied her wrongdoing. HUGE...

I was very hesitant about making an order for flowers on line, I am in Maryland not in Texas. My friend's mother needed a pick-me-up and I thought flowers would be a good idea. The woman, I can't remember her name, but she was extremely helpful. I left the arrangement up to the florists, just telling them my price range for the flowers and that I wanted it to be colorful. They were very polite on the phone, and answered my concerns. The pricing was fair, about $20 USD for same day delivery, which is fine for me! Being this far away I did not want flowers to be sent and have to be assembled, I wanted them to be in a vase and delivered already ready for presentation and they were. My friend said that his mother loved them. Should I need to send flowers to her again, I will highly recommend using...