Kirkland's Home — Local services in Rockwall

I just want to sing my praises about Mike, the manager of this Kirkland's location! My husband & I came to Kirkland's for the first time & I fell in love with a swivel chair they had on display! I have been looking for a particular accent chair (such as this one) for over a year & knew this chair was THE ONE! Problem was, I was very indecisive & could not choose a color - ivory or sand. Mike quickly assisted us & took me & my husband to the back & showed us the difference between the two colors in-person so l could take pictures & compare them to the color scheme we had at home. He told us we could come back after visiting home & that he would have the chair we decided on waiting for us at the store! Needless to say, I was finally able to make a decision after seeing both colors in-person & landed on the color recommended by Mike — ivory! 😉 We came right back to the store & he helped my husband load our new prized chair into our vehicle! I could think of no better example of prime customer experience. Mike was so patient, thoughtful & such a helpful human being. Kuddos to this location for having a wonderful person such as Mike, to help run this store! He has made us Kirkland-shoppers for life! 🤩 12/10 experience...

I had a pretty disappointing experience at this Kirkland’s. I had to make a return, and the older woman (Roberta) working at the register seemed genuinely irritated that she had to help me. From the moment I walked up, she had an attitude—, barely acknowledging me, acting exasperated that I had come up to her. . Through the process she acted upset to be doing her job. Letting me know that "she would have to individually ring up every item." It really put a damper on the shopping experience. I left feeling uncomfortable.This was not the first time that I have experienced this when I have made a return at this store with this women. I get that returns can be a hassle, but a little professionalism and courtesy go a long way. Definitely not the kind of service I expect from a...

Elizabeth is truly the sweetest person I have ever met. She went above and beyond to help me select floral arrangements that my wife had sent me to choose from. I had no idea what my wife wanted, but Elizabeth seemed to read her mind! It was incredible how she asked insightful questions while maintaining a polite and respectful demeanor. She helped me grasp my wife's vision perfectly, making me feel like a VIP in the process. I was so impressed with her service that I’ve decided this will be my go-to store, and Elizabeth will be my preferred associate from now on. Thank you, Elizabeth—you truly...