Kohl's — Local services in Rocky Hill

SERIOUS CUSTOMER ABUSE AND DISCRIMINATION AT KOHL'S.

Last Wednesday, August 26 at 6:24 pm I went to the Amazon return department of the Kohl's store located at 1899 Silas Deane Hwy, Rocky Hill, CT 06067. I was attended by the manager (a young boy), and I returned three items with him. The following day, when I saw that the refund process for two of the items had started, but one had not, I returned to the same Kohl's store and looked for the same manager who had processed the return the day before. He did not know how to give me any explanation and, still without speaking to me, he turned his back on me and began to walk at high speed towards the Amazon return department. I figured I should follow him ... and in the return department I was also attended by a slim young woman with braided hair whom he called Lily. This was exactly on Thursday, August 27 at 6:20 pm at the same store. I also received no explanation from her, she just scanned the article with the apparent problem and told me (in a despotic and visibly annoyed way) to confirm it later at home. When I got away from the counter she yelled at me (in front of other customers and in an unprofessional and contemptuous way) that if I still hadn't received the refund, I should contact Amazon because in that case it would no longer be an issue of "them" (speaking on behalf of Kohl's Store).

Because I had gone directly from work to the store and I did not have my return receipt from the previous day (Wednesday, August 26) as soon as I got home I confirmed it with the new receipt that she had scanned for me. I discovered then that the manager who had processed my return that Wednesday, he scanned the same item twice and then obviously I was not going to receive any refund for an item that was returned, but not scanned. I went back to the store to make sure that this time they did their job correctly, with the main intention of ensuring my refund (NOTE: at all times I behaved in a correct and polite way since I think that anyone can make a mistake, but I important is the sincere intention to compensate it and that the client feels well cared for, and pleased). That said, I must report that FOR NOTHING I received any kind of apology from the manager for his mistake, nor for the inconvenience of having made me go several times to the store, on the contrary, once again he took my receipt and without saying a word gave me the back and left walking at full speed leaving me at the entrance of the store without knowing what to do (whether to follow him, or wait for him).

Once again I figured I should follow him. The worst came from the girl from the Amazon returns department (Lily) who treated me in an INCREDIBLY rude and despotic way. And, once again, when my husband and I walked away from the counter and in front of a line of customers she yelled at us in Spanish: “Maldita Gente!" (Damn People). My husband and I couldn't believe it. We could never think that in a decent, quiet, safe store, characterized by excellent customer service, we could be so horribly mistreated and humiliated. And as if this was not enough, when we turned around after her expression of "Damn People!" she looked with much hatred at my husband who is black, and that specifically (considering the difficult times the nation is currently going through) is even more contentious.

I hope that the Store Management takes action on this worker named Lily to prevent anyone, ABSOLUTELY NOBODY, from being mistreated, disrespected or discriminated in this way in this...

The young lady working the Amazon Returns could NOT have been more rude in her transaction with me. I've never had that experience before in retail. There was no one behind me. I waited my turn until she completed with the customer in front of me. I had three small boxes neatly together (all werr the same items). Amazon created 3 separate labels. She got really upset saying, "Well, that's it, right! It says you have three items here so you're done, right!". Then she asked what was in each box. I answered her but then she blurted out, "Well what do you want me to do? I don't work for Amazon so I don't know how their system works. All 3 are accounted for and here's your receipt." I gently reminded her that while Amazon doesn't cut her paycheck, she's as good as representing the Amazon brand working for Kohl's. Any other time I've had very good service, competent staff who don't distinguish between who their employer is. Without Amazon and Sephora, sorry but Kohl's wouldn't have a leg to stand on against the big box stores that would swallow them up. Ah - how I long for the days when workers put in a full day's work and always learned and practiced tge adage, "The customer is...

Great store and staff. So much better then the Canton, one where you have to hunt someone down for help and they leave new employees on registers by themselves. I’ve literally seen supervisors and managers walking around that store doing nothing. Also many of the employees look miserable there. Some of the cashiers are clueless and floor associates too. Train your staff better. Also that annoying Katie at that store who is pushy and aggressive with customers opening credit cards. I hear many avoid her. Also I witnessed her recently yelling at a new employee because they forgot to take off a security tag. It happens! It was an honest mistake. No one is perfect. She could’ve been more tactful! I’m not fond of Katie, she seems whiny and rather prissy. She annoys me and I avoid her when I’m at Canton store. Also I’ve heard a lot of cashiers/ staff badmouthing other staff. That’s a big turn off ( are you folks in middle school ? ! ) customers don’t want to hear you badmouthing your coworkers. I’ve really gotten disgusted lately with some of the Kohls I’ve been to recently. Hire bette people and more staff. Train your...