Geek Squad — Local services in Rogers

Hello,

I have to say My husband and I were quite excited at the prospect of the new Best Buy tech service for $199 a year. We set up and paid for an installation for our new Ring Video Doorbell as soon as we made the purchase.

Now, I am sad to say I am disappointed already. Our service appointment was scheduled for today from 8-12. We both took off work to stay home and make sure we understood how to operate the doorbell once it was installed and of course to be home for the installation.

By 1:00 pm there was nobody here to install the doorbell so I called Best Buy's support line and waded through the computer system to reach someone to help.

After being put on a hold the support person connected me to someone in charge of the installation company for my area who told me that they would be calling back with an update on the arrival time of the tech.

This company representative called back about 30 minutes later with a number from New York (We are in Arkansas) so it was not even a local company managing our business. This really struck me as odd in the first place. Next the representative told me that nobody would be coming out today and that they "were supposed to call last night to let me know" but I received no phone calls last night to let me know they were not coming. They have now rescheduled the installation for tomorrow as if it were just nothing - but for us it's ANOTHER day someone will now have to take off work in order to be home and wait.

I have to say I am EXTREMELY disappointed in this new service already and have a feeling if this is the kind of shoddy customer service Best Buy is going provide for the new $199 a year Geek Squad service I will most certainly NOT be renewing it. With the outsourcing from out of state companies and the reckless behavior with not even bothering to call and let us know that nobody would show up this kind of service is definitely NOT standing up to Best Buy's promise of an unmatched level of support.

We did pay $50 for this install which is half the price of a regular install, however we now feel...

I’m going to start this off by saying I’ve never wrote a review because I’ve never experienced such lack of work ethic, knowledge, and professionalism. I made a reservation to get my screen fixed on my iPhone 2 hours and 15 minutes before they closed, when I showed up and tried to check in they told me I would have to leave my phone overnight and tried to claim that it takes over 2 hours to replace a screen. I know from personal experience that’s complete nonsense and Takes about 25 minutes if you don’t know what you’re doing. He straight up lied to me about how long calibration and sealant takes simply because he didn’t want to do his job. These people are just trying to take advantage of their jobs and the people with less knowledge of technology. I advise you find somewhere else for your...

This review is for the manager of the Geek Squad. We were very detailed regarding the type of tv and sound bar we wanted and that it need to be flat against the wall and needed to look like one unit. Mark at Best Buy assured us that what we purchased fit our needs. It did not. Now we have 8 big holes in the wall. We had difficulty scheduling the Geek Squad to take down the tv and then more difficulty trying to get them to pick it up. Finally, a district manager and the local manager came to pick it up. What a nightmare! The local manager was angry and rude. The district manager was apologetic. The whole situation has completely changed our perception of Best Buy and the Geek Squad. Buyer beware! Never...