Best Buy — Local services in Rogers

Bought a new phone and insurance through best buy, a week later the screen broke. I had to schedule an appointment that was a week out, when I was at my appointment I stood around very patiently for over an hour as they tried to get me a new phone which they had on the shelf. They couldn't find a work around and sent me back home with my broke phone saying they would call me the following week. After not hearing from them and now having a broke phone for two weeks that was insured by them I give geek squad a call and they tell me my phone just a got a work around and hour ago. They then proceeded to tell me I have to pay a 200 dollar deductible (which they were going to wave while i was in the store so long)and also place a 250 dollar hold on my account while I wait another 4 days for my phone to arrive in the mail. So I get all that done and then they called back saying I have to actually drive in and pay the 199 in person yet can't give me the exact phone they have on the shelf like they were originally going to do. Then they call a third time and say wait we will have someone call you in a little bit to take payment over the phone during my workshift... When she did call she took my n umber and said my bill was going to be 218 buck instead of 199. So I gave her my information and then asked for the corporate number, in which she was rude with me after that point and said she didn't have a direct number to call but gave me the generic number I stead. While in caller hell with a robot from corporate I finally got a hold of a living person only to be transferred in a holding que for 2 and a half hours.... Very frustrating and feeling devalued and nothing else but a number. Won't go through Best Buy again if this is the hassle one gets for buying a phone and insurance plan. Update: After a 3 hour call back from the corporate HQ, i was on the phone with the complaint department. I told them about the experience I had and the I was put on hold for another 45 minutes!!!! They said they can offer me a 30 dollar gift card but couldn't wave the fee that the store manager promised and that I need to talk to them to get it resolved. I asked if they (corporate) would send them ( rogers best buy) an email telling them what they told me and Best Buy Corporate said they couldn't email the Best Buy Manger...then today I get an email saying my service request has been canceled but has not refunded my money. When I call the store Geek Sqaud put me on hold for an hour and 30 minutes only to pick up the phone and hang up....DON'T DO BUSINESS WITH BEST BUY YOU WILL GET...

Jey and his team are amazing. Need more folks like him. Always a good experience when shopping there. Jey actually cares about customers experience rather than just a 8 to 5 clock in clock out. Highly recommend. Update: Jey, Eric, and their team went above and beyond for a customer like me - long story short, it involves the BestBuy Visa Card Rewards department. Their promise of 10% is not honored in my case, I went through 3 active hours of getting on the phone with Citi/Best Buy Rewards, the worst experience ever, all the reps would read off of a script "I'm sorry but..." and "I understand you" (no you don't). And when asked nicely to speak to someone who can help me (a supervisor), one of the phone reps put me on indefinite silent hold. I manage brands for other Fortune 100s, and I know a thing or two when it comes to a retail business - Customer Service is the most important aspect. Whoever is running Best Buy Rewards, if you are reading, I'd highly recommend people like Jey who understands how to keep your customers... It was a $120 intro bonus, and for folks like me it's a huge time waste to be on the phone for 3 hours, if it wasn't Jey solving this problem in the store, honestly I would've lost trust for the Best Buy brand, and when you lose trust in the brand, you never come back. You folks at BB Rewards need to focus on quality instead of quantity. As one of my customers told me once, "cheap is one of the most expensive things you can buy." CEO/CFO if you're reading this, if you want your stocks to get back to $120 ish, I can tell you one low hanging fruit - get folks like Jey to train or run your customer service. I rarely write a glowing review like this, but Jey, Eric, and their team at this store has earned it. People come back when they have trust in your brand, and again, I would urge you guys take a hard look at your BB Rewards hotline. It's trash. Oh also funny enough, the 3rd time I called BB Rewards, I got connected with the same lady that was going to transfer me to a supervisor but put me on a indefinite hold, this time she says supervisor will call me back within the hour... Well. It's been 3 hours, and guess what, no call backs. Get your BB...

Less than a year ago My 86 year old mother and I went to purchase new computers. We asked to look at All in One Computers and Laptops. When I asked very specific questions regarding what our individual needs, cost, and performance were, we were directed away from the lower priced items, shown two All in Ones instead of the tablet I requested, and taken to see Mac tablets(not pc as requested) to convince me to purchase a $919 + all in one instead of an appropriate laptop as requested. We were talked into a very expensive service plan that has Never covered any of our necessary repairs. My mother's computer which is a less expensive version of mine has required multiple trips to geek squad for repairs due to the geek squad customer service phone assistance being difficult to communicate with due to communication and language barriers. I have a spinal neck fusion making use of my very expensive all in one almost impossible to use. It is still under the service protection plan. I called Best Buy to inquire about the buy back policy so I can get what I asked for in the first place. I gave the specifications with the attendant and was told They would be able to assess my mostly unused less than a year old all in one if I boxed it up, drove to the next town, and asked for the buy back department. Much to my surprise upon doing everything asked of me, I was told my all in one though in perfect condition according to in store customer service upon assessment, that it is not an item they would buy back.

The girl told me that if something were wrong with it, I could send it for repair but nothing could be done.

Over $3000 spent at Best Buy for useless products, lying sales people, and lack of honoring their word, product warranty, and geek squad poor customer service with problems, I warn you to buyer be ware. Best Buy in Rogers, AR is not concerned about integrity, quality customer service, or honesty. I will not use Best Buy ever again and caution everyone to be leary of their marketing and sales tactics. They offer high priced products and don't honor...