Al Sahara Smoke Shop — Local services in Rohnert Park

I was not at all impressed with this place. I first walked & thought wow looks like a pretty nice store but short on time get in & get out I went there for a disposable vape pen. Lucky me as looks like they had 2 shelves of 1/2 off items. Everytime I asked about an item that was "half off" he'd give me the full price & say only this side are on sale so i asked about an item on the other side & all of a sudden it wasn't that whole side just the end iI decided to get something else...one that he recommended. I handed him my card he completed the purchase & gave card back. In the car my sister asked how much it was & I realized I had no idea. He didn't give me a total or offer me a receipt but I had a 6 hr drive so total was the last thing on my mind. However, an hour into my trip. I opened my vape & find it needs to be charged! He failed to say that when he recommended the product! Very disappointed! Had to stop & purchase a charger for it. NO I wouldn't recommend. Falsely advertising a sale, shady customer service no total or receipt & not making sure I left with the necessary merchandise to use the product he recommended...

I was originally frustrated, not with the service... service is always personable and friendly.... but with the no returns or exchanges policy.

I recently purchased some items to which I was brand new and I grabbed pieces that werent intended for one another. When I got home and realized my error, i returned to try to switch things out and was told that couldnt happen.

I was upset and took my purchase elsewhere. I called the next day, in Hope's of getting someone higher in command. While that didnt happen, the gentleman who answered the phone gave me the information needed to contact the owner.

When I left Jordan a message, he called back same day and really went above and beyond to swap everything I needed and even found work around at no expense to me

I was genuinely and pleasantly surprised, as I felt stuck between my own lack of experience and the posted no exchange policy.

Eventually, all was made...

Excellent store layout with a great selection of reasonably priced products! The owner is amazing and knows how to appropriately handle obnoxious customers. I went in for my first time the other night and was warmly welcomed by the owner before giving me his honest opinion on vape products. After taking his time to help find the right vape for me a drug addict came into the store and caused a scene, in what seemed like an attempt to cause harm to the store. Regardless, the owner kept an incredibly level head and reminded her, "I can help you if you need something" as she hopped over a counter and snatched a grinder. She continued to escalate the scene by getting in customers faces and yelling, but the owner was able to calm her down, get her what she needs and make her leave. This is, hands down, my new favorite store. The owner is a good friend now and they're the only shop...