New York Bagel — Restaurant in Rohnert Park

I went to New York Bagel with my classmates after lecture and I was extremely disappointed with the customer service I was provided with. I asked for a egg and cheese bagel and when I received my bagel that didn’t have cream cheese in it! I came back in and told the woman working there that my bagel didn’t have cream cheese. She said that didn’t does come with and was extremely rude about it. (Mind you she never gave me the option of cream cheese when I was placing my order or else I would’ve told her to add cream cheese in my bagel) anywho was charged me 75 cents for a side of cream cheese and was not apologetic about it. Instead she keep persisting that I should have asked for cream cheese, SERIOUSLY?!?! Who comes to bagel shop to get a bagel sandwich with out cream cheese ! & they burnt my bagel btw!! Horrible customer service! First and last...

This was my first time coming to this store. I was looking for a bagel place near by and saw this place through the Sonoma County website. It was nice that they had a decent variety of flavored bagels and a large selection for the menu. I went to get some regular bagels and spread to go with it but the bagels were completely hard and stale and their spread was shocking. They had at least five containers of spread that were covered in fuzzy mold and a few that were past its expiration date. Needless to say, I was disappointed with...

Waited 30 minutes to get to the front of the line. We had 6 orders and she would take one order, then go make it, then come back for the next one. Terrible and inefficient system. Not to mention the menu is confusing. The bagel sandwiches were plain and mediocre at best. The BLT was very salty and the lox only came with onion and nothing else, would have been much better with at least capers and perhaps cucumbers. It’s sad to say that Noah’s, a chain, isn’t in Rohnert Park and is way better then this...