Rodeway Inn Wine Country — Hotel in Rohnert Park

SHOCKING - DECEPTIVE PRACTICES! On June 4, 2024, I used Expedia to book a hotel reservation at the Rodeway Inn at Rohnert Park, California for my travel dates of June 7, 2024 through June 9, 2024. I was charged $257.03. On June 7, 2024 at around 2 p.m., I checked in at the Rodeway Inn under my prepaid reservation with Expedia. The clerk at the front desk identified my prepaid reservation in the hotel’s computer system. Before Expedia sends a prepaid reservation to a hotel, it must first obtain the customer’s credit card approval. All hotels know or should know that if they have a traveler’s reservation from Expedia in their computer system, Expedia had already obtained credit card approval. About 15 minutes after I had checked in at Rodeway Inn, the front desk called me on their motel-room telephone and said something that I was not able to understand. I thought it might have been a mistaken telephone call so I hung up. About 15 minutes later, I got a second call on the motel-room telephone from the front desk and was told my credit card was declined. I told the front desk that my reservation was prepaid and that Expedia had obtained credit card approval. After this second call, I went down to the front desk to discuss this unusual problem and was told again that my credit card was declined. The staff at the front desk made this false and embarrassing statement in public in front of other people. I vehemently disputed that false allegation with the staff at the front desk and told them that I would provide them with my Expedia confirmation number. I returned a short while later with my confirmation number from Expedia, and I told the front desk to contact Expedia to straighten this problem out. A short while later, I got a third call on the motel-room telephone from the front desk informing me again that they checked with Expedia and my credit card was declined. At this point, I was extremely perturbed. I told them that I was not going to pay any extra money and they told me to leave. I subsequently vacated the premises. In the hotel’s view, they considered me a non-paying guest. Later that day, I called Expedia customer service and explained the problem as described above. Expedia told me that Rodeway Inn agreed only to a partial refund of $128.53. I informed Expedia that Rodeway Inn owed a total refund and that I would dispute the balance of the charge. I also requested Expedia to claw back the entire amount of $257.03. Apparently some time later, the hotel discovered that they had made a terrible mistake and had in fact received proper payment from Expedia for my reservation. They learned that my credit card had not been declined. Since the hotel told me to leave, and I immediately complied, they have to refund all of my money, not just part of it. They are not allowed to play fast and loose. I allege that the aforementioned acts and omissions perpetrated by Rodeway Inn constitute deceptive practices. Under California and federal law, deceptive practices constitute fraud. Rodeway Inn knew or should have known that my credit card had not been declined because they had my Expedia reservation in their computer system. This alone is probative evidence that my credit card was approved for this reservation all along. Expedia can definitely claw back all of the hotel charges if the hotel is found to be engaging in fraudulent activity. We clearly have failure to provide booked services, and other deceptive practices. Expedia has clauses that address fraudulent activities and the repercussions. These agreements often allow Expedia to withhold payments or seek refunds if fraud is detected. Expedia has policies in place to protect its customers. If a customer reports fraudulent activity and provides evidence, Expedia’s customer service team may intervene to resolve the issue, which could include refunding the customer and reclaiming the charges from the hotel. Expedia might involve legal teams to recover funds and take appropriate action against the...

I reserved a room through my Choice Hotels account. Upon arrival, there was a line. The guy in front of me was having key problems. I presented my reservation information and confirmation number. The clerk, who later claimed her name was "Tonya" demanded i.d., then played with the computer for a minute and said there was no reservation under my name. I again pushed the reservation information in front of her and suggested she check it by the confirmation number.||This was obviously a mistake on my part as you'll soon see.||First, Tonya sent us to a second floor room in a back building. The bed had been made, but a box with drugs and more drugs of all types were strewn across a table.||We carried our baggage back down the stairs, reloaded it into our vehicle, and went back to the front desk. When I told her of the situation, "Tonya" acted as if she didn't believe me. "Well, does it look like someone is staying there" was her refrain. Finally, I told her I didn't know and didn't care if someone was there or not and demanded another room.||"Tonya" grinned, started off another time, and gave me a key, again to an upstairs room. We went to the room and the beds weren't made and there was trash all over the floor. Again, lug luggage back downstairs, repack it, and head back to the desk. When she saw me coming, it was obvious she was pretty amused with herself. I demanded she call a manager. She refused. I demanded an immediate refund. She said she would do that but would try to find me a room first. She looked up a room and gave a key to a security guard to check it. She then said I would have to take it as it was her last room or she would refund the money.. This sounded more like a threat. I was told she had to help other customers. I said "I don't know how you can help other customers when you don't have any more rooms, but ad I suspected, this turned out to be a lie as she indeed provided a room to another customer. ||The guard returned and said the room was clean. We went to the room and not only was it not the type room we reserved, but also filthy. I believe their idea of clean is making a bed and changing towels as the floors where disgusting, insects were present, s I meshing that looked like dog food was lurking beside the dirty refrigerator, and dirt was caked up in corners under the scratched, mildew, and dirty walls. See for yourself in the photos.||I know the Rodeway brand is the ultra budget line of Choice Hotels, but this room cost over $100. I guess the extra costs were for the incompetence, hateful attitude,...

We were looking for a budget hotel to stay in to complete some remaining work when we couldn't keep staying at the place our work had for us. We wanted a place with a fridge and microwave. Well, we got this place which was the only one that explicitly said that had both. We pay for it in advance at a "good deal" just to find out why when we opened the door of our room. The room smelled really bad, like the curtains and the carpet have never been clean. While the linen, towels, and areas seemed clean, the feeling was different and I had to walk to a 24 hrs convenience store close by (it was late) to get glade and a perfumed candle to be able to handle the smell. Apparently, people either smoke inside rooms or come with wet dogs that rub themselves on the carpet. Then we found we cannot turn on the bathroom light because the air extractor makes a horrible loud noise if turned on. Then the microwave didn't turn and was also making some weird electrical noises. The coffee maker seemed clean but in the water container are seemed weird, so I needed to clean it. Some of the receptacles do not work either. At least the A/C worked perfectly fine and with the fan running continuously we couldn't feel the smell so badly. We asked a woman from housekeeping that was at the front building for some sugar and more coffee, she said she cannot help because she's assigned to another building and asked us to look for the one at our building, which cannot be seen around at all. Later we saw housekeeping from our building and mentioned to her the issues we were having but she said she couldn't do anything because our room was not on her list neither it was her job. We went to the front desk and they wanted to send someone to check. I refused because we were going out and all our belongings were there and there is no place to hide or lock belongings. We come to the Sonoma Coast frequently and we were exploring some other staying options, this one is not one of them. As my husband said, "this place is the dream job of any remodeling...