Knight's Jewelers — Local services in Rome

I’ve given Knight’s jewelers several opportunities. However, the younger guy that seems to be taking over is just flat out rude and hard to understand. While on the phone with him (after calling back 4 hours later), I was asking for an. appraisal that I needed for my insurance. It was done months before, but I’d lost the paperwork. All I needed to have was the appraisal sent to my email. The file that he sent wasn’t workable and sent via notes. When I asked him to resend he got flustered, and under his breath, he says “I don’t have time for this”. If you don’t have time for this, you shouldn’t be in customer service. My grandmother went here for years, when they were in the mall. She’s passed, but had probably been a customer for 30 years or more. Every time I’ve been there, it’s been a mess. They couldn’t even find my jewelry the last time I went. Disappointing, when customers are spending...

You won't get a better customer service EXPERIENCE, more honest/loyal feedback in future for issues or future needs or comparison shopping, and better quality Jewelry products than Knights Jewelers here in Rome or surrounding 3-4 counties. Mr. Knight has run his family business professionally, and his employees & the Owner himself have always treated ALL of our family, & everyone else as if we were dear friends. You won't get BETTER treatment, A++++ service like this today in a digital age anywhere else. My family has used Knight's Jewelry since the...

I’ve dealt with Dan Knight since the mid-90’s from when he was located in Riverbend Mall, then at Mount Berry Mall, before finally moving to his present location. Dan struck me as being an extremely honest person who always took care of his customers and this trait followed through with his family and staff throughout the past 25+ years! I’m nearly 76yrs old and about to visit him and his staff to buy an engagement ring for my son to finally get married to a wonderful girl who has brought so much happiness to our family! It’s been a...