GameStop — Local services in Rome

I been to gamstop for many years You always find great games there alot works and alot don't game stop needs to pay more attention to the games they sell , when I made returns they act like they can't do it or give what i paid for it I said I want my money back they gave it to me

Buying game alot these games can be bought at Walmart new for as much they selling it at game stop

Game stop don't answer my phone so I had to go up there to talk to them like who does that Two years ago I called gam stop a man picked up the phone and was talking and got a attitude with me They lack customer service they care more about not helping you and not answering their phone Really depends on who working there The new people who work there now is great

Last year I bought alot of stuff this man who the cashier refused to give me my points for free membership because I wasn't a pro yet I been to other gamestops that had way better customer service I buy alot online so not to much in store It's better way better The new people who works as cashier are great The lady's Very helpful They need helpful people Some these games they sell needs be put in the trash Because they don't work xbox and...

Do not pre-order with these guys!!!!!

My husband and I frequently stopped into this gamestop. This is the first figure he has pre-ordered through gamestop at this location. We do not live in Rome. When we went in to pre-order, one of the reps at the counter told us figures come in randomly and can take months. We get that. One lady was on the phone when we were there who calls every day, sometimes multiple times a day. The rep was blatantly annoyed with the call from the customer. I get it due to the random time frames.

My husband gets a call today that he needs to get his figure and that it needs to be by end of day. They stated they have called him 5 times. I asked what number they have called from because he has no phone records from rome or this gamestop number. Confirmed the number. No records on our side. I asked why a message wasn't left and they stated mailbox was full which was another lie. I called his phone and confirmed as I left a message.

We used to be regular customers at gamestop as a whole. This is why the business is going down the drain. The lack of responsibility and customer service...

After my first bad experience at this store, I decided not to leave a negative review. I mean, bad days happen, right? However, after consistently bad experiences, I feel the need to say something publicly. I have been in this store twice for different issues, and the store manager was unhelpful, rude, and abrasive. I came in for an order that I had placed online (with my order confirmation), and management never looked at my confirmation. The purchase didn't show up in their system, and without asking for my confirmation number, it was insinuated that I was lying about my purchase. I was told to call customer service and that store employees would not help me. I came in last week to return an xBox I'd purchased online. Before even looking at the product the manager said they would not take it back. I told him that I had initiated the return online, and I had until 12/6 to return it. The manager refused to take the product or help me. He was incredibly rude, to the point that I left the store in tears. I had to drive to Cartersville to complete my return and had a...