Aisha's Salon & Spa — Local services in Rosenberg

I visited the Rosenberg location today around 6:20pm. Which is about 40mins away from their closing time. The service was terrible no one welcomed me. There was a new lady who threaded my face and was very tired. Within 5 mins of her starting my face, Nikita sent her for a break while I was sitting and waiting once again. When she came back she was in a hurry and left a lot of cuts on my face. Nikita came to me around 6:40 to ask me my payment time even though there was still 20 mins left until closing time but she was in a rush. She also at first told me it’ll be cheaper for me to do the full face rather than eyebrows, neck, chin and all separate. While I was in the middle of getting my face threaded she came up to me and told me neck was not included in the package although she already told me earlier that it was. And told me the same thing over and over about 3 times until I told her u don’t need to repeat the same information to the same customer again and again.So then she turned around and started telling her employee instead to show that this time she’s telling her employee. Nikitas behavior towards the customer was very unprofessional and I couldn’t believe that she’s been working there for awhile and is one of the people In charge. Never returning to this...

I visited the Rosenberg location for a haircut. It was rainy and slow and no customers when I walked in. Three staff members were sitting down using their cell phones. When I asked if they took walk ins, I was met with unpleasant demeanor from one of the staff members who walked over to the computer to look up something. She asked if I had an appointment to which I replied “no, I was hoping that I could be a walk-in”. She then pointed at another staff member and signaled, “she can help you”. I asked if I could use the ladies room before getting started. There was urine on the toilet seat and no toilet paper. I came out to ask for help and two ladies were again dry and unfriendly. For a business that promotes friendly service and a relaxing and comfortable atmosphere, Aisha’s Rosenberg TOTALLY missed the mark. I decided to leave and take my business elsewhere. Solely based on those few minutes of interaction, I lost trust in this salon and wasn’t going to subject myself to poor treatment and possibly a...

Made an impromptu stop today at Aisha’s for a facial. Though I did not have an appointment, they were more than accommodating. I had an amazing facial with Elizabeth!

Update: 12/16/19 - I’m back again with Elizabeth. Today’s facial was just as amazing as the first time.

Update: 1/18/21 - ATTEMPTED to get a facial this afternoon. I arrived, signed in and requested service. Another customer signed in AFTER me and was asked the type of service needed, which was eyebrow threading. The attendant asked of she could thread the eyebrows of the customer AFTER me before starting my service. I agreed to allow the customer AFTER me to be serviced. When she finished and checked the customer out at the register, another person walks in for threading service in which she takes this person to her chair to render service without even acknowledging me who now had been waiting for 20 minutes to be serviced. I immediately walked out. This is disrespectful and would hate to think that my race attributed to the lack thereof...