Antique Trove — Local services in Roseville

“Bring your own jewelry tester!!!”

On 7/30/24, I purchased what I thought was a solid .925 figaro chain, due to the way it was advertised from Antique Trove. After testing the chain on 7/31/24 at a jewelry shop it turned out it was not .925. After testing the chain I headed back to Antique Trove to speak with the manager to ask that they refund my money and do the right thing. The manager mentioned she didn’t know much about jewelry and if I could provide a statement from a jeweler it would make things easier since they had a no return/refund policy. She also assured me she would push the issue with the dealer if indeed the chain was not genuine. The manager contacts the dealer and I’m told to come back on Monday 8/05/24 to speak to the dealer and that the dealer would test the chain. I leave antique trove and I go to another shop to get it tested. I was able to get a sworn statement from a man named Dom from a jewelry pawn shop, who acid tested a link on the chain on 8/05/24. Dom says it’s not .925 silver and provides me the test info in writing. I went back on Monday with both jeweler info cards and the written statement from the second test from Dom on 8/05/24. I bring with me the chain in its original packaging (the way it was advertised), the receipt with the statement from Dom on the back & both jeweler cards. The dealer was called to the front to speak to me. I mentioned to her that I would like a refund of my money because I bought the chain due to the labeling and pricing and upon taking it to two different jewelry places they are saying the exact thing…

The dealer: She goes on asking how credible do I know the people who tested it. She claimed that was not the chain I had purchased. That I buffed out the chain and changed some links on it. That that’s not the chain because the one she “sold” was stamped twice.

This is all being told to the store manager.

It was bad enough to be called a liar, and have your integrity knocked to below the ground. When in fact I did none of that. Then too have both the dealer and the manager tell each other how both of them can’t afford to take a loss yet expected me to take the loss. Think twice before buying jewelry here. It took a while of basically negotiating back and forth with dealer 947 when she finally decided to give me two .925 necklaces tested on site by a third party individual to make up for the one I purchased because they do not do refunds or returns even if the labels are wrong! I still don’t feel good about the situation and I feel this would have been avoided if the dealer would have tested their own pieces before slapping high price tags on costume items! And being more apologetic to begin with after all I drove their 3 times in total, gave them a phone call and tested the chain twice with two independent jewelry experts.

Lesson learned though I will be purchasing my own jewelry test kit, & I will not be a client there nor will I...

Good inventory of shelf-sized things, and overall, a plethora of dealers to choose from. For the size of the place, it lacked furniture selection. Some prices were negotiable, except anything priced under $50. I thought that stipulation was kind of annoying, as the majority of the inventory consists of pieces worth less than $50 anyways. Despite this, I was able to get two pretty unique items for less than $100. Seemed like about 30% of the dealers were selling refurbished items, like a pasta colander converted to a pendant lamp sort of thing. Otherwise, many of the dealers were selling unaltered antiques and vintage items. In short, I would go here if you're looking for smaller pieces, but not a lot of furniture and not much mid-century modern throughout.

Also--large amount of staff that offered multiple time to carry things up to the front for me, but kind of felt like they were doing surveillance on me. I'm younger, so I get that a lot in stores. It's pretty annoying. But don't let this point affect your decision on checking this place out for yourself. What matters is the first paragraph of...

I went to get an appraisal and a antique rare 3 piece set necklace, bracelet and earrings! I had taken them to a few Jewelers over the past few years and only one said it was worth a little bit of money, but still couldn't give me much information on my set... Well I am excited and very happy with the ANTIQUE TROVE!! She knew exactly what I have, she gave me details that told me she knew what she was talking about I have a complete history of my set so I know about it I just didn't know it value.. well I am extremely happy I know what it's worth, Antique Trove is a very unique store beautiful, clean, friendly staff, and most of all they know there about things you might have questions about, I Highly recommend everyone going there it's definitely worth a it! Especially if you are looking for something unique ! Thank you...