Kaiser Permanente Roseville Medical Center — Local services in Roseville

My dad was taken to the Kaiser Roseville cardiology unit after suffering cardiac arrest and spent a week in the ICU. During that time, he underwent an angiogram that revealed he would need open heart surgery. Because Kaiser is not covered by his insurance, we were told he would need to be transferred elsewhere for the procedure.

Unfortunately, our experience with the patient care coordinator, Sharon Kehler, was extremely frustrating. She told us we had no choice but to accept the first available bed at any Sutter facility within 100 miles—regardless of location or the burden it would place on our family. She had no information about my dad’s condition and falsely claimed that Kaiser was unaware of his insurance situation. This was simply not true—we had been upfront about it from the beginning because it was a major concern for us. We were also told that if my dad had Kaiser insurance, the open heart surgery would have already been performed. It was deeply upsetting to realize that his care was being delayed due to insurance barriers.

When we asked for time to discuss things as a family and gather more information, Sharon warned us that we could lose the next available bed if we didn’t decide immediately. Her tone was aggressive, dismissive, and completely lacking in compassion—especially considering how overwhelmed and afraid we were. It was not the kind of support anyone should receive during such a critical moment.

In stark contrast, Dr. Singh was exceptional. My dad was experiencing short-term memory loss due to sedation, and we had so many questions about his condition and next steps. Dr. Singh personally checked in with us multiple times, patiently answering every question and providing reassurance. His kindness, empathy, and willingness to go out of his way brought us an incredible amount of comfort. He provided the clarity and care that we had hoped to receive from the patient care coordinator.

We also want to extend our heartfelt gratitude to the ICU West nursing staff. Kristen, Nancy, and Meg were especially outstanding. They were compassionate, attentive, and clearly understood how traumatic this experience was for our family. Not only did they provide excellent care to my dad, but they also advocated for him and escalated the transfer issue to help speed up the process. Their support made a meaningful difference in both his care and our ability to cope.

We will never forget the kindness and dedication shown by Dr. Singh and the incredible ICU West nurses. They went above and beyond for our family during one of the hardest times in our lives, and we are forever grateful for the compassion, care, and professionalism...

I went in for back pain at 38w5d and was immediately told based on my symptoms and prior history they needed to do my cesarean early.

In the OR I had an anesthesiologist by the name of Davya, who was disrespecting the nurses taking care of me and my newborn child once he was born, causing my cesarean to be a miserable experience. The environment thanks to her was hostile but I couldn't say anything because she was the one managing my pain. She even had the audacity to continue whatever issue she had snapping at the two nurses and follow into my recovery location. This was absolutely absurd and really uncalled for. My delivery nurses were absolutely incredible.

Once in my room for all but my last day I had a day nurse named Ruzica. She was horrible. I had to constantly call her for my scheduled pain meds after giving her a grace period after they were due while I'm in severe pain. She would also chart them late delaying future doses. When I would ask for some of my meds, she took it upon herself to give me her two cents about what I actually needed and should be doing verses what my DOCTORS prescribed for my procedures. My husband even went to tell her that she was stepping over the line and needed to reel it in.

I'm there for 5 days of recovery, the last thing I need is my nurse to start giving me her personal opinions and advice as to medications I'm prescribed and how I should be not actually taking the doses I'm given, telling me how I should be recovering and taking care of my newborn. I have two healthy kids 13yo and almost 2yo and they are 100% healthy and thriving. Her behavior was out of line. She would only check on me when I would be calling for meds, never to actually check on me to see how I was doing. It was ridiculous.

Overall I can't give 5 stars because this was my last delivery and child, and these two people made my recovery and experience overall quite tough.

Thank you to my amazing swing shift, night and evening team who were 100% and genuine. I appreciate you.

If you get Davya as your anesthesiologist try to stay on her good side, if you get Ruzica in postpartum, I would immediately request a different nurse for...

The intake specialist recommended that I get referred to a Kaiser-contracted therapist (not a direct Kaiser therapist) so I could get ongoing individual therapy, which apparently isn't provided directly by Kaiser. However, I was told that there were currently no openings available to do this type of therapy in person and that I could only get it if I was willing to do virtual appointments. I was told it is not even possible to go on a wait list to be notified when an opening became available for in-person therapy of this type. Since I can't have private therapy conversations from my home, it's important that I have in-person appointments. My only choice was to accept an appointment with a Kaiser therapist a month and a half after my intake, and it's not even for the correct type of therapy. This is all I could get since I don't want virtual appointments. I don't understand why it's not possible to go on a wait list for in-person therapy for the type of therapy that is recommended for me. The intake specialist told me there had been openings available earlier that same day for the type of therapy I needed, but there were none available at the time I came in, and since there is no wait list option, I was out of luck. This seems like a very unfair way to run things and an ineffective way to get people connected with the type of therapy they need. Please implement a wait list for this type of situation.

Edit: In response to the below comment, I sent an email as instructed (the same day). It's been 3 weeks and I never received a response. I was, however, able to get myself set up with a therapist that was recommended to me. I had to take the initiative and request the specific therapist and go through a process. If I hadn't received a recommendation for this therapist from someone I know, I would still be screwed by Kaiser's crappy...