Emergency Room | Kaiser Permanente Roseville Medical Center — Local services in Roseville

Around 5:45 pm I went to ER for pain in R front stomach area. Everything went really quick at first, triage, admittance, even cat scan and X-rays . Test results took a bit of time but not too bad. Then came diagnosis. I needed an emergency surgery to remove an infected /inflamed gallbladder. It had been brewing for 5-6 days. Then I was put in a bed in a hallway. For hours. They were admitting me and doing surgery at 8:00am. I was first on the list so that’d guarantee a fresh and focused Dr to take care of me. That sounded good to me. Finally about 4:45 am I was put in a room. As an add-on, A bed pushed under the window was my spot. There was a button to call a nurse but no speaker for me to communicate. My “roommate” had to do the talking for me. The one tv was not within my view …. I thought oh this is why I pay for insurance monthly . So if I’m ever sick I’ll be take. Care of . The surgery went well. The bad gallbladder was removed. I was in the hospital for 3 days . Although they kept pushing for me to leave the following day. Regardless of my blood pressure and oxygen levels being off. The nurses were less than excellent. To me anyways. I felt like they wanted me out of there and because I wasnt ready I was an irritation. This Kaiser was recommended to me … I was told this was the best place for service and total care. The surgeon was great and did a excellent job. As for the care afterwards it wasn’t recommendation worthy by any means. They didn’t abuse me or beat me but they certainly didn’t treat me like I felt I should have been and pay to be treated.

I couldn’t believe I received a card “thanking me for allowing the nurses to take care of me during my hospital stay”. I thought it was a joke . I forgot to mention when it was time for my discharge a nurse came to “walk me downstairs” . I was on the 3rd floor and had surgery 3 days prior. I was far from walking any distance. As we started walking (NO WHEEL CHAIR) the woman was walking way too fast for me. I said “I can walk this but I gotta tell right now I’m not going to be going very fast, at all!” She looked at me and said “maybe I should get you a wheel chair?” I said yes that’d be good. She spotted one , grabbed it , and we took the elevator down . She wheeled me outside and dropped me off at the circle , in the cold, with all my craps in a bag and bucket …. And left me there. It was so unprofessional I couldn’t believe it really happened. So for them to send me a card to thank me is so off the wall . I definitely won’t recommend this hospital to anyone I love or care about. Not if there’s going to be any time spent inside...

Disappointing Experience at Kaiser ER

I recently visited the Kaiser ER and was highly disappointed with the level of care and communication. While the check-in process wasn’t too bad, I was repeatedly asked about my symptoms, which became frustrating. When I finally saw Dr. Snyder, he dismissed my concerns about my breathing issues and failed to ask the right questions. He acted as if he knew more about my health than I did, despite never having seen me before.

On a positive note, the imaging technician was excellent—professional, kind, and efficient. She was the only highlight of my visit.

However, the rest of my experience was unacceptable. I waited over an hour before they decided to run labs without informing me. After another hour with no updates, I told them I needed to leave to care for my child. They assured me a doctor was coming, but after waiting an additional 30 minutes with no help, I removed my own IV and left. I also observed other patients struggling to get assistance.

This is not the Kaiser I once trusted with my child’s care. The decline in service is noticeable, and unfortunately, I now consider Sutter to be better in comparison—despite previously having a poor opinion of them.

Additionally, an employee attempted to give me a mask after handling it with dirty hands, rubbing the mask he dropped on the floor, which is completely unsanitary.

Given my breathing issues, I refuse to wear a mask, and I stand by my research that shows they are ineffective. As masks caused me bleeding sinuses and severe breathing issues.

Overall, my visit left me extremely disappointed, and I am now reconsidering whether I want Kaiser medical coverage at all. I hope to see improvements in the future, but based on this experience, I won’t be returning at this rate and it will be on file if anything happens to me.

Total hours in ER 5HRS Total spent with staff...

I recently took my 10-month-old daughter to the ER at Kaiser Permanente Roseville Medical Center due to a high-grade fever, diarrhea, and vomiting. After a two-hour wait, the doctor finally saw her, prescribed medication, and then sent us back to the waiting area, stating there was no room to administer the medication right away. We ended up waiting in the waiting room for an additional three and a half hours.

During our time in the waiting area, my daughter experienced febrile convulsions, which was extremely distressing. Unfortunately, the staff's attitude was less than helpful, and the doctor's knowledge seemed inadequate. It felt as though they were relying on Google for answers rather than providing appropriate care.

I wish there were an option to give this place zero stars. Given our experience, I would not recommend this ER to anyone. The lack of timely care and professionalism was alarming, especially for a pediatric emergency.

The doctor on duty, Dr. Davis, seemed uninformed about my daughter's condition. Early in the morning, a nurse came and told us that Dr. Davis had sent a message asking what we were doing. When I asked the nurse about the doctor’s diagnosis and treatment plan, she relayed my concerns to the doctor. Two hours later, Dr. Davis finally came to us and said she hadn't followed up on my daughter's case and that we could take her to her primary pediatrician.

This experience has left me incredibly frustrated. It raises serious concerns about the quality of care in emergency situations. It’s alarming to think that if healthcare professionals are not equipped to handle urgent cases without relying on the internet, this could lead to severe consequences for patients. I find it imperative for all doctors in the U.S. to be well-informed and proactive, as the stakes are far too high when it comes to...