Tom's Discount Office Furniture — Local services in Roseville

I needed to find a good quality, and affordable second office chair for working at a new location part time. Saw that they had used and refurbished quality chairs, and stopped by on my way to the new location. They were very helpful in listening to my requirements and I was able to spend a good deal of time testing various chairs that they had in stock. I picked one, and it's worked well.

The amazing thing is that after about a month, one of the armrests split on the chair. I looked into it and found that this is a fairly common problem with this brand of chair. I remembered that even used chairs had a warranty, and sent off a quick email and picture of what the armrest looked like (it happened while it wasn't even being used--also common apparently). They wrote back within an hour or two, and asked for my address to send replacement armrests--alternatively I could bring it in. I provided my address and the armrests were on the front porch a day later. In this day and age, when does this happen anymore? I'm a soloprenuer, so may not have a lot of business to do with them, but next time I'm in need of something, they will be my first stop. Thanks...

Tom has excellent customer service!!! His store was actually closed and called and he picked up and said he’d come to the store and let me sit on chairs so I can make a decision. He gave me no pressure and didn’t make me feel like he was pushing any specific product. In fact, he recommended a chair that was cheaper than the one I was specifically looking for. The chairs that I were looking at all looked like they were in excellent condition and his prices were by far better than any that I found online. Definitely recommend Tom’s furniture if you are looking for some...

Inflexible....no exchanges...arrogant...and single sided...take it or leave it attitude..." the terms are printed on the receipt.....you were in twice, sat in the chair.".[so baby you bought it!]..no exchange!...(for me- not discount, but discomfort..a bad $chair DEAL..!)...VERY NICE HOCKEY FANS. BUT WHAT YOU Buy is from a small biz with total independence...No courtesy of true ustomer product satisfaction in purchasing...merchandizing...