KAY Jewelers — Local services in Ross Township

The customer service as this store is horrible. We purchased my engagement ring and wedding band from Kay and I have gone in ever 6 months for inspections. Well one of my diamonds fell out of my engagement ring so I took it in to get fixed. We walked in and walked up to one of the workers who asked if she could help us. I said that one of my diamonds fell out, she rolled her eyes and told us to go up to the counter. She asked if I kept up on my inspections I told her yes I have. She stated that in the system it shows I haven't gotten an inspection done since September of 2016, when I had just took it in back in March of 2017. I told her that we took it in in March at the Bourbonnais location. She asked if I had my paperwork I told her no I don't know where it is we've moved and everything else since then it should be in your system. She said it's not in our system so you would have to pay for it. Then the manager came over and stated maybe they put the inspection under the wrong item ( since we have purchased other item through them) then she walked away and never looked. So we left and called the Kay in Bourbonnais where the lady stated well if you come in and don't tell us it's for an inspection then it's not our fault if we didn't enter. Which then we stated it was entered into the computer. She looked And found it under another item and told us to have Merrillville call her. We walked back Into Merrillville and stated that Bourbonnais found it and the girl rolled her eyes at us yet again, called the store, asked a manager is that was ok and then said that's fine and would send it off and wouldn't be back till July 7th! So we left then later that evening we decided to just go back and get the rings since from everyone we talked to you they swap diamonds out of the rings. When we went back in to get the ring and we told them why we were taking it they didn't deny that they swap diamonds out they just said yea I understand. We then took the ring over to Jarred, where the customer service was outstanding! Kay is a horrible company. Horrible customer service. Will never be going back...

As sad as it is for a store to close, I'm actually grateful that the River Oaks location closed. The people at River Oaks were rude and made me not want to even go in for my regular cleaning and inspections.

The people at the Southlake location are so nice, even when they are swamped on the weekends. I have never had anything less than a great visit. I also appreciated Kay's concern for my safety by allowing me to skip the required 6 month cleaning and inspection during the first months of COVID.

In late August, my bracelet fell down the drain and was quite dirty when I got it out. I was so afraid that it had been ruined beyond repair but thankfully, the nice lady at the store was calm enough for the both of us. As it turns out, it wasn't damaged, just very dirty.

Especially in times like this, such a small measure of concern and calm really helps. Every Kiss...

I've been shopping at kay for over 15 years and I find myself going back for the deals and fantastic customer service when the need to pop in arises. Having frequented locations across the midwest in that span, I was new to this location in merrillville. I ordered my husband's wedding band online without any issues. The pick up was seamless and quicker than expected since they were so busy. Looking back, I wish I had the time to meet with this location's staff and purchase through them in person, as I'm sure it could've been of a benefit to them. Despite only doing a pickup, we were greeted and handled professionally during the entire exchange. The band is flawless and has a comfortable, solid feel. The warranty is worth every penny as it covers engraving, resizing, and more. We look forward to working with you all again, thank you for the...