Charleys Cheesesteaks — Restaurant in Ross Township

This was an experience I had at the Southlake Mall Charley's on Friday December 9th between 2:30PM and 2:55PM. Typically the workers are polite and accommodating, but not today. Last week I did a survey to get a free drink with any regular purchase. I did it, wrote the code down and went today to get some fries and a soft drink. I saw as it happened that the first worker took off the cost of the drink with my code, then the price went back up. Then another worker, I'm assuming a manager, wouldn't honor my code. She claimed that it wasn't from the original website but wouldn't elaborate further. She was a bit catty about it too, as if she was implying I lied. Then the first worker wouldn't give me my receipt for today's transaction. I was angry but took the little bit of food I could afford and left. To add insult to injury though as I was shuffling with my purse my fries fell over on the ground. I couldn't even salvage any to eat so I picked it all up and threw it away.

I don't know what the problem of the manager was but she was very condescending and untruthful to not honor my code. I usually go to Charley's in the Southlake Mall food court because I can get the most food for pretty cheap. After today though - I'll just spend the extra money for Firehouse Subs or Portillo's. At least they honor coupons and don't give half-arsed,...

I LITERALLY STOOD THERE FOR ABOUT 2 MINUTES ON PURPOSE TO SEE HOW LONG IT WOULD TAKE FOR THE CHILD BEHIND THE COUNTER TO LOOK UP FROM HIS PHONE... NOT UNTIL ANOTHER CHILD FROM THE BACK CAME UP FRONT TO TELL HIM UP LOOK UP.... THEY BOTH LOOKED AT ME AS IF I WAS THE PROBLEM NOT THE FACT THAT THEY WERE ON THEIR PHONE TO BEGIN WITH... THEN I SEE ANOTHER CHILD IN THE BACK VAPPING... THESE ARE CHILDREN YOU HAVE WORKING HERE IT'S A SHAME BC THIS IS THE WORST CHARLEY'S I'VE EVER BEEN TO THE ONE IN CHICAGO RIDGE MALL IS WAAAAYYY MORE PROFESSIONAL NOT TO MENTION THE SANDWICH MARKET KEPT PLAYING WITH HIS AIR PODS FIXING OR ADJUSTING IT WHILE STILL WEARING THE GLOVES HE WAS MAKING THE SANDWICHES WITH I SEEN THAT AND CANCELED MY ORDER.... AND KEPT MOVING HIS DREADS OR LOCKS OR WHATEVER HIS HAIR OUT OF HIS FACE .... OCT 26 2025 14:30 SUNDAY THE MANAGEMENT OR OWNER IS TO BLAME FOR THIS OUTRAGEOUS ACTS FROM FOOD SERVERS SOMEONE SHOULD CALL THE HEALTH INSPECTOR AND THE OWNER SHOULD CHECK THE CAMERAS AN TRAIN THESE CHILDREN OF HIS TO BE BETTER ALL...

I just left charleys in south lake mall. I ordered a philly fry and it’s terrible! Worst food I’ve had from there thus far. I eat at charleys pretty often and know what the quality of the food is capable of but this was terrible. This was my first time at this particular location and I won’t be back. Wen I asked the lady why my cheese look like it was just scraped out of a can she said because it’s cheese wiz. It’s literally in chunks on top of my fries. I said my fries never looked like this before she says they always look like that. These ppl are very rude and the customer service is poor. If you hungry...