Kids Empire Merrillville — Attraction in Ross Township

I went to your place on business on 11.25.23 at 10:30 am. As I finished signing my waiver my 3 year old needed to use the bathroom. Your staff says oh well he can't go to the bathroom unless you. So at this point they have their shoes and coats off. I proceed over to the counter my husband says so he can't go to the restroom. Staff no you must pay first, one of the young ladies proceeds to say well with her hand in the air turning her back it's a mall bathroom.

At which point my husband is like you know what that's okay we will go elsewhere. I ask for a Manger and the entire staff then Huddle, then proceed into a office it takes about 3 or 4 minutes for the person to come out. I explain the situation. She explains that it's policy you can't enter unless you do the waivers, I explain I completed the waivers, I was walking over to pay. Oh well you can't enter unless you pay it's policy. Okay so I asked are you the manager well I'm the supervisor, so I say okay is there. Manager by title here that is who I would like to speak to. She says no, so I ask for corporates number oh I don't have that, so I say okay can you find out how to get it, the supervisor responds No. So I ask for the managers name oh we can't give you that, okay well can I have your names she says no, and then is interrupted by another employee who rudely says what you want my name for I don't have nothing to do with it. So I reply that I wasn't speaking to you. I then ask if they know when the Manager is due, I can't give that either it's policy. The lack of customer service at your front is disappointing to say the least. The supervisor was pretty level headed. However, you all have competition literally not even 4 minutes away with urban air. You walk in there and it's a completely different experience. Your greeted when you walk in, the staff ask if there are questions, if you've filled out the waiver etc.

I am disappointed beyond measure my children were so excited, I've been to this establishment in Atlanta and the way we were treated was completely different. I reached out to this company asking about locations and whether or not it there were franchised opportunities, how I could bring one to the area then low and behold there was one coming. I loved this place because it geared for younger children.

It shows that your front staff are young and immature and likely all in their early 20's.

It is important for individuals to realize that you have to be professional and that you are just not hanging out with your friends. I did tell the ladies you never know who is in front of you so it is always good to present your best self. We are on boards were frequently rent out locations in the area no less than once a year for different family events, and not that, that matters but I'm just really disappointed.

I would greatly appreciate a call back. I came in today with high hopes ready to purchase 4 of your punch cards and have a great time with my very excited 3 and 4 year who left crying because they didn't understand why we had to know leave.

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First off, I never write reviews, so you know this is bad. Second off, I had previously recommended to my Facebook page that anyone with kids should bring their family here and I now take that back.

If I could give zero stars, I would. We’ve gone to this location for a few times now, and never had any issue up until this point. We decided to host my son’s 4th birthday here, and he was so excited to play with his friends. We decided a party from 10am to 1pm would be ideal, given lunch and nap schedules for preschool kids. Per the party booking portal, each child would be provided with a gift bag, pizza, and we brought our own cake. We played the entire 3 hours without the staff providing any food for our children. Keep in mind, these kids are all under 5 years old, so to miss lunch entirely and then be tired because it is nap time is pretty extreme. When we had started to ask about lunch at 11am, the staff told us they were waiting on their managers to get the food ordered. Basically, they informed us that the order for food was placed for drop off at 1pm. They couldn’t change any information or pickup time. They did not give any of our kids gift bags u til the party was over, so I had to personally deliver each goody bag all over Northwest Indiana given that the party was over and all kids went home. The staff present gave us the contact information for their boss and told us to contact her with our grievances. We contacted the boss multiple times over the course of FOUR WEEKS and this lady has completely ghosted us. At the point I’m writing this review, they still have not gotten back to us after we’ve sent multiple emails, multiple phone calls, and have tried contacting the store directly. How incredibly unprofessional and disrespectful do you have to be, working with kids and their parents.

We paid a decent amount of money for a birthday party for our son, who was incredibly excited, and everyone left the party upset, hungry, and in tears. I would NEVER do that to a kid, let alone a kid not old enough to understand why no one left his party in a good mood. I would not recommend this place to anyone if this is how they...

We've been here a few times. Today was pretty smooth until the end. Low staff as the after lunch rush comes in. We were leaving at 3. I was packing up and my 5 year old was very overstimulated with us leaving and having just played for 3 hours. My 6 year old had to use the bathroom. So, I was torn as I often am between two children and getting us out the door. My 5 year old daughter is a whooping 33 lbs. Still wears size 3T and diapers. She has a genetic heart condition - heterotaxy syndrome. She has undergone several open heart surgeries and has had strokes and walks with a limp. She tries easy on the big kid stuff and frequents the little kid section. The sign does not give an age limit and says babies-todder in diapers. It is so hard to go in public and have truly safe places for a child with disabilities to feel included. Especially when they are intellectual disabilities as well but they are extremely social and do not understand boundaries. Much like a 2-3 year old. She was asked to leave the toddler section for being too big. It wasn't a huge deal, only I asked about age appropriateness and disabilties. The staff member stated "age 3". I asked if they could change the sign. She said they won't allow them to change it. My child isn't yet in kindergarten and is very much of a toddler mindset, strength and ability. She stated it was a safety issue. Again, my daughter stumbles, trips, falls easy, and struggles to meet other 5 year olds in play as she can talk, but repeats things and is not clearly disabled without taking time to observe her. I hope that in the future more structure to ages will be addressed in signs, like with the motorbikes that state 5 years and up for driving. We are rule followers, but this one hit different as I was truly doing my best to follow the rules and monitor my children knowing their own limits and abilities while also helping manage how the other children respond to my disabled daughter. I'm not sure what the answers are moving forward, but the website states it's fun for the whole family and some inclusion of the disabled community would be thoroughly...