Cinnabon — Restaurant in Ross Township

Stopped by at 4 p.m. on Christmas Eve, hoping for some to-go packs. Understandably, they were probably sold out. However, what really stood out was the lack of professionalism. There were four workers present, but only one actually working while the others were on their phones and chatting. Meanwhile, there were 5 or 6 customers in line.

When it was finally my turn, I asked about the to-go packs—no luck, they were out. Fine, I decided to order 3 Cinnabons to go. The cashier rang up 4 for a total of $26 and change. I didn’t make a fuss and decided to take 4 instead. After paying, I left with the bag.

When I got home, I discovered there were only 3 Cinnabons in the bag, even though I had been charged for 4. What’s frustrating is that the cashier was the one who scooped and packed them. This didn’t feel like an innocent mistake. It left me wondering if this kind of thing happens often, where they pocket the difference.

Sure, I should have checked the bag before leaving, but at the very least, I should have received what I paid for. The entire experience felt careless and...

Giving this place one star, only because zero stars isn't an option. We have always loved Cinnabon, though obscenely overpriced, still we were loyal customers. But bought a box of 6 earlier to take home for a special occasion. Phoned them an hour later to complain that the two that had been partailly consumed were Extremely Dry/ stale-tasting, and not at all the quality that we had paid for. The gentleman I spoke with on the phone said that as long as I came back With my receipt and the unused portion that they would exchange them. Ten minutes later, I wasted my time and my gasoline driving all the way back to the Mall only to be told that there was no longer 6 Cinnabons in the box. Well, duh, I didn't return the chewed up remnants. How do they think we knew they were stale if we didn't eat some of it? Did i know they were too dry just by touching the box?? HORRIBLE customer service! And I could have gotten a fresher Cinnamon roll from Little Debbie at the Local gas station. Cinnabon's quality has really declined, definitely no longer worth $5 - $6/ piece. Especially at...

Guys, do yourself a favor and go to Cinnabon every time your wife/girlfriend forces you to go to the mall. Not only will it make going to the mall worth it, but you'll get to enjoy a cinnamon roll that is straight from heaven itself!!! Whenever my wife insists on going to the mall, I say "Fine, but I'm getting Cinnabon." She thinks I'm crazy, but I feel like I'm winning, because I'm going to eat a Cinnabon. I suggest getting a side of extra frosting, because you can NEVER have too much frosting. One of life's greatest pleasures is when you get to the center of that cinnamon roll. The last bite is so tender and moist and has the perfect amount of cinnamon and frosting! I can't wait until my wife asks me to go to the mall...