Frontgate Roswell Outlet Store — Local services in Roswell

HORRIBLE EXPERIENCE . WENT IN YESTERDAY & PURCHASED 2 BAR STOOLS. ACCIDENTLY PICKED UP WRONG SIZE. WENT BACK TODAY & LITERALLY BEGGED THEIR "BARNEY FIFE" JOKE OF A MANAGER TO SWAP THEM FOR THE SMALLER SIZE STOOLS I MEANT TO PURCHASE. WOULD NOT EVEN CONSIDER. I UNDERSTAND THEIR "POLICY" OF NO RETURNS WHICH SHE MENTIONED A DOZEN TIMES HOWEVER THERE IS SUCH A THING AS BEING REASONABLE. I AM A BUSINESS OWNER & I MAKE EXCEPTIONS EVERY DAY TO TRY & KEEP CLIENTS HAPPY. ANOTHER ASSISTANT WORKING THERE TODAY SAID THAT THEY HAVE TOOK EXCEPTIONS IN THE PAST- DEPENDED ON THE MANAGER. BEWARE, BEING REASONABLE & WORKING WITH THEIR CLIENTS IS NOT PART OF THEIR DNA. COMPLETE JOKE. WE WILL NEVER EVER...

I have bought some of the most unusual items there and some very lovely linens and bedding for years. Outdoor set 11 of frogs from texting to toasting, reading to 3 of their family, swinging and many more. Christmas gifts and decorations, tree skirts, wreaths for all occasions, flower arrangements, lamps, pillows, gelace wall art, bar stools and bar tools,etc.etc.etc. I hate their new policy at the Outlet of no returns. You used to have 7 days. Needless to say my shopping days at Frontgate are far less. I seldom brought anything back but just knowing what it looked like in our home made a difference. Big...

I visited this location today around 3pm and had a really disappointing experience. I had a few questions about the barstools, and the lady I asked (didn’t catch her name but she was wearing a black shirt, red pants, with long gray/white hair in a bun) wasn’t helpful at all and quite unfriendly. When I asked if they had any more of a certain item, she barely nodded without even looking at me and just continued on with what she was doing. I asked a follow-up question, only to get a similar response. Very unfriendly and unprofessional...