Digital Car Audio — Local services in Roswell

So I did some research and asking around and found digital car audio was apparently the best local place to get your radio done. Their labor rates were a little pricy but hey everyone said they were the place to go. So I purchased about a $500 pioneer head unit for my fully loaded Yukon with premium sound (Bose speakers ect.) so then of course I had to purchase the wiring for the steering wheel buttons ect. I also had them wire me and amp for my subs. It's has been almost 6 months to the day since they installed. It worked perfectly for about 3 months then the problems came. My factory Bose amp is apparently not big enough so I researched and purchased a J&L audio amp from them and they installed it for a hefty price when this should've been one of the initial things considered since they said they see this problem all the time. Now my radio works about half the time my steering wheel buttons are iffy at best my head unit freezes up and goes through this process every time I start my car. When I went in I said I wanted it done right and that was apparently no problem. Also I was told that anything wrong with the wiring and whatnot would be covered by them since they installed it which is the whole reason I had them do it and didn't do it myself. Well not 6 months after the install they are having a hard time owning up to the fact that yes I would like them to fix and require my entire nearly $1200 radio setup. Tell me if I'm wrong but I think they should do it on them since it is a product of their own work. If you have had a better experience, good for you but this...

Let me start out by saying that I’m very particular about the quality of services I receive on mine and my wife’s cars. We both had been wanting to upgrade to the 7” touchscreen Pioneer multimedia/Apple Car play receivers. I looked around, I asked questions and I even visited a few shops. My wife had stopped by Digital Audio in Roswell to “window shop”. She came home and told me she was impressed. I stopped in to Digital myself and met John the manager who was extremely knowledgeable about car stereo equipment. There was no question where we were going to do business. John was very confident in his abilities. He was polite and respectful to both of us. He took time and he explained ALL of our options. Today, Monday, we took delivery of my car when John had finished with it. We had picked up my wife’s car on the previous Thursday. We were both perfectly satisfied with our service. Our autos were completed on time and slightly under the quoted price. John was a pleasure to work with and I look forward to further upgrades on my car in the near future. I read a review from a gentleman that stated “John was a jerk”. Let me assure you that John is anything but a jerk. He is so knowledgeable of his products and services that he could come across as cocky to some people. He is a perfectionist with a sharp memory. He pays close attention to detail. I appreciate those qualities in a person and Digital Audio of Roswell will be where I do business from now on because of this...

This was the WORSE car service experience ever!!!! I took my car to check the overhead dvd player that wasn,t working promptly. They charged $85.00 to take out and see what the problem was. 10 days later without them to give a call to tell me what kind problem was i decide to call and someone told the tech person was going to return my call and never did. 2 days later i called and one of the employees said that the ribbon cable was broken and they couldn,t fix it, however if i could find the part they could do the job. They never tried to looking for online for the part. After doing my search i found the valid replacement cable and i took to the them. When i got there the store manager (John) told me that they couldn,t do the job because they didn,t know what the problem was. YOU GOT TO BE KIDDING ME , that what i said. I told him that wasn,t a good way to run the business. He got the part and told me that was going to take 5 to 10 business days to do the job because he was going to send the dvd player to the Duluth location. 2 hours later he called me and said one of he employees was working on it and i could go in the afternoon with my car so he could put it back. Okay..... Why he said he was going to send it to Duluth store??? And he did the job in his store.... Even though they fixed the problem I was totally disappointed the way i was treated and i will NEVER recommend anyone...