GameStop — Local services in Roswell

Who doesn't love gaming? The only thing that makes our awesome gaming community better is having people that care selling you the products to enjoy. Today I called to make sure a product was in store and Phil answered and told me it wasn't in the system, but then said sometimes it isn't 100% accurate and asked me to see if he could put his eyes on it. He walked to it and told me there was one in the store. I told him, great and that I'd be there in 10 minutes. I found the product when I got there and Phil was also the associate to check me out. I had a store credit that was being finicky but he refused to give up on making it work without showing any frustration and having a great attitude the whole time. This small experience to some made a huge deal on my day and I will be glad to visit this store in the future. Thanks, Phil. You're the kind of person we need handling retail, especially with the stress of...

I visited the GameStop at 976 Mansell Rd, Roswell, GA 30076 (near Walmart) today, April 7th, at 5:40 PM. The store is supposed to be open, but the security gate was already pulled down with no explanation posted anywhere. I could clearly see someone inside on their phone, and when they noticed me, they actually hid behind the counter. Two other customers came up shortly after and tried to open the door too—just as confused.

All I wanted was to return a broken item and get my money back. This should’ve been simple. The employee could’ve at least had the decency to answer the store phone or let us know what was going on.

At my job, I’m held accountable for things I can’t even control—but here, someone gets to lock up early, ignore customers, and hide like it’s no big deal? That’s not just unprofessional, it’s ridiculous. Someone needs to be held responsible for this kind...

This was my GameStop of choice. I've spent plenty of money especially on collectibles. After last night's release of CoD, I will never set foot in a GS again. After paying off my pro edition yesterday and telling the guy I would be there at 1030, they didn't even inform me that I could get the game at 8 or that they would be closing before midnight....just that the release event started at 8. Arrived to find it closed and the employees wouldn't even come to the door and offer us an explanation. Multiple cars pulled up to get their copies. Thankfully, WalMart released theirs at midnight. I went back today to get my refund on the game. The manager was nonchalant and didn't appear to even give a care. After that treatment by the employees, I will never step foot in a GS again no matter what collectibles or games are available. Worst customer service I have...