New You Massage — Local services in Roswell

I'm disappointed in my experience here today. First after walking in & saying I have an appointment the guy at the desk was trying to find my number in his phone to see if I called him, he didn't see it he said. I had to pull up my call log for their number & show that I called 1/7 for prices which he texted a pic of them, then I called 1/9 to make my appointment for 1/27 for my bday. I told him when I called I even asked if he needed my name & he said no I got your number. I'm sorry but looking up someone's number doesn't prove anything when they come in,you don't know my name nor what service I wanted. I came to relax not show you my log, look through your phone & call you from my number right there so you can see my number. I should walk in,give my name & take a seat. You need to take customer's name, number, date & time. Next I asked for a woman masseuse but was today their were none that day when clearly I saw a lady. Ok I let that slide. Next thing, the masseuse says he has to go get coconut oil to massage, I say ok but it's strange & a disruption of relaxation to leave out the room for something you should have in there TO MASSAGE. He left again for hot towels. He then says its $10 for extra 10min, I say no thanks, he asks again. He also tells me the coconut oil was $10 extra. Excuse me? I dont like being nickled & dined or sneaky business, if its extra say that when you offer to go get it. I don't assume a massage place is gona make me pay extra for oil to massage my body! The guy at the front desk points to a sign that says "essential oils $10" Coconut oil is not an essential oil, it's a body oil that masseuse use to massage. Also I didn't ask for essential oils so dont include something during my service without telling me its extra. That is shady business. He did take off the $10 at least. There is also a $2 fee to use a card if you're paying solo. All this left a bad taste in my mouth. I've been needing massage for years now & have kids home with one being almost 2 & I left out of here feeling worst & more irritated than I did coming in. I feel I wasted bday money for nothing, I got nothing from this visit but irritation. The masseuse wasn't horrible, a little rough but he wasn't bad but trying to blindside me & all the other cons ruined it for me. No one has money to...

At 1:30pm I made a online booking for a 1 hour body massage at 2:45pm for $60 and was sent a confirmation email. I had clients refer me here for a good massage. I arrived early at 230pm. I told them I made an online appitoment for 2:45pm and was requested to sit down. It was 2:47pm and I'm still sitting. I get up out of my chair and stand at the front desk with the manager there on his phone. He sees me. I'm standing there for 15 minutes. At 3:00pm I look directly at him and I ask why am I still waiting. He says he was confused if I was waiting for someone else? I said no. He then says go into this room and I get ready for my massage. Lady comes in, asked how I was and started the massage. She stops 5 minutes short of 4pm and says she's done and I get dressed. I come to the front. They asked how it was. I said it was okay and it truly was okay. Nothing spectacular. The man at the desk tells me it's $80. I booked for an hour $60 massage. He see's that I have cash and requests for me to pay cash. I did not want to use my cash but insisted anyways. My massage therapists is waiting for a tip at the desk while I pay, I give her $10. I did all this because I wanted to leave as soon as possible. It wasted my time for a mediocre massage that cost me $20 more. I will not recommend this to place to any client and I'm am severally disappointed for the experience I was expecting. Please take down your online scheduling system if you are not going to use it or care to verify my appointment or...

You only have a good experience at this establishment if you are paying with cash or card. Apparently they don't take gift cards but their website has a link to buy gift cards. I'm not sure if they are aware of this. The gift card purchase links to a third party site called Fresha which they don't seem aware of. I was told that they do not accept gift cards as payment and they never received a gift card purchase in their system said the owner when the employee called to confirm. I was asked to get a refund.

If you try to book an appointment using the gift card on the third party site, there is no option to select gift card, they ask you to enter your credit card information. The whole experience was all over the place. Their communication/understanding was terrible. I tried to call in and let them know I had a gift card and wanted to book an appointment and the man on the phone was telling me to come in and I repeatedly asked if it's better to book an appointment or walk in. He changed his mind and said book appointment is better. I told him what time I wanted to come in but I don't think that was even documented well.

I was originally very excited about getting a massage here but had my doubts based on the conversations and lack of clarity when trying to book an appointment and it turned out to be more frustrating than I expected. I chose not to get a...