Dell - Round Rock 1 — Local services in Round Rock

DO NOT TRUST DELL WITH YOUR WARRANTY RETURNS – UNETHICAL AND DECEPTIVE

I purchased an Alienware laptop that began overheating less than a year after purchase. Dell required I send it in for warranty repair. After completing the repair, Dell shipped the laptop back to me but I never received it.

FedEx falsely marked the package as delivered. There was: • No valid signature (signed as “A.Da”), • No photo of delivery, • And Dell failed to require Direct Signature on a package worth over $3,000.

FedEx refuses to open a claim without Dell’s authorization (since Dell is the shipper). Dell refuses to provide that authorization.

Instead, I was told by Dell’s “Advanced Resolutions” team (Swami Kondepudi):

“We have flagged the computer as Lost/Stolen and no further support will be provided.”

In other words, they admit it’s lost, but refuse to help. This is a clear breach of warranty and shows Dell has no intention of making this right.

To make matters worse, I was previously told by Dell’s own support manager, Shaik Akil:

“We are in the process of arranging a shipment for a new computer… we kindly ask for an additional 24-48 hours.”

This was one of several false promises. I was led to believe a replacement was coming, only to later be told Dell would do nothing.

Their customer service mostly offshore ignores U.S. consumer protection laws, repeatedly delays, contradicts itself, and ultimately leaves customers with nothing but frustration and lost money.

I strongly urge anyone facing a similar issue to report Dell to the FTC, your State Attorney General, and the BBB. I have had to begin legal action to seek compensation for damages caused by Dell’s negligence and refusal to fulfill their warranty obligations.

This is deceptive business behavior, and Dell should be held accountable.

This is a direct email I received from Dell’s highest-level support team, refusing to take further action after they lost my repaired laptop...

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