O'Reilly Auto Parts — Local services in Royal Oak

Stopped here whilst running errands for oil and filter. Bought what was recommended (and plucked from behind the register by staff). Went home, completely drained my oil & removed the old filter. When I tried to put the new oil filter on, I realized it was the wrong filter, the threaded hole was too large. So now I am basically stranded at home, unless I put the old dirty filter back on with all that lovely new oil, basically for naught. Would they quickly deliver the correct filter, considering the circumstance? Not a chance. In fact, the store manager himself told me to pour the old oil back in and come back to the store! Okay, buddy, that's helpful!

No apology given.

This is a Chevy Silverado, not a bloody DeLorean. I have changed oil on my own vehicle for 20 years, never having once been given the wrong filter. Basic, basic stuff.

So, short-story-long: I reluctantly put the dirty old filter back on, filled it with the nice clean oil, and headed to the store, about 20 minutes away. They took the incorrect filter back and gave me the correct part (I think). When I protested the fact that now the oil i just purchased is sullied and should be replaced on their dime (and for their mistake), they refused and gave me 1 quart of oil to replace what will drain out when I have to crawl back under my vehicle and replace the filter, ugh! Still not even an apology by any of the 3 people I dealt with, including store manager and shifty manager. So unnecessary..

Would not recommend by any stretch... Maybe something is wrong with this plaza, the Sherwin Williams here sucks, too but that's...

I called to ask for options and items required for extending a battery cable in my truck. First I was put on hold by the lady for 4 minutes. Alright, thats fine, shes finding out the information I need to know. When she returned she simply informed me "The only thing we're gonna have is a cable splice kit." "What is that exactly?" "Uh," , long pause, presumably reading package "extends and repairs cables." Thats not a complete sentence but whatever. I continued, "Okay, what does that include?" "Like some cables."

Both of us couldn't get off of that awkward phone call faster. The person answering the phone is not knowledgeable at all and didn't even pretend to care about representing the company well. With so many parts stores in the area that try to make sure you're well informed about your options and their offerings its not worth it to go here. Too bad the reputation of a whole store comes down to their weak link....

They minimize the annoyance of needing to deal with my car in every possible way. Context, I know nothing at all about cars. I went in there and mindlessly bought the wrong wiper blade. After finding this out the hard way, I was ready to take the L and just buy another one without returning it since I’d ripped open the packaging and pulled off the protective plastic strip. After I thought to ask them what type of blade mount my car uses (apparently there are more than one type…….) They were very friendly and went out of their way to make sure that I was actually able to return my wrong blade, something I had assumed was impossible. They even came out and installed it for me. This was all within the last hour of them being open on a Monday night. Kudos to these guys, I know where I’ll be going for my auto parts. Truly a model for...