Miller Waldrop Furniture & Mattress 1st — Local services in Ruidoso Downs

Furniture quality is great, customer service not so great. Salesperson told us battery pack came with the recliner I just purchased . When it was delivered, no battery pack. Called the store and was told the battery packs are 299. Dollars. Paid 1999. 00 Also purchased an end table, still waiting on it to be delivered. Purchased December 18, today is January 7. First telephone call lady told they had not received any transport trucks the week, second call oh yes my table is in the Ruidoso store but Hobbs store has to set up a delivery . Paid 249.00 for the 5 star delivery, lol JOKE. Well just to follow up with ,my salesperson, Melissa called me today and apologized several times. She said she did tell me it came with a battery pack and that they did send me one(without charging me) along with my table. So the whole situation has been resolved. Thank you Melissa for stepping Up and owning the error, I so...

We are visiting a friend's cabin for a few weeks and just needed to buy a box spring. Our sales rep, Alan Archer, was so kind and helpful and was able to find us the perfect one! Then the delivery team, Lance and Daniel, we're absolutely amazing. They had to come up Ski Run Road, which is very steep and slippery. Lance handled it like a pro! Then Daniel pulled the box spring (which was completely wrapped in plastic) out of the back of the truck and had to hike up a pretty steep incline to get it to us. He made it look easy. They are a great team! If we lived here we would definitely be buying all our furniture and bedding from Miller Walthrop! It's a great store and has beautiful furniture and accessories. Everyone should...

We recently moved from Texas to New Mexico into a new house. We consigned most of our furniture in Texas so we needed a lot of furniture. Miller Waldrop Furniture in Ruidoso was highly recommended so we checked it out. We shoped for furniture in Texas at the very best stores; but we came away from the Miller Waldrop experience noting that they had quality furniture and the best customer service we have encountered. The store manager was accommodating, very professional, and helpful. The sales staff and interior designer were super: patient, knowledgeable and had great recommendations. We had five deliveries. Scheduling was efficient and the delivery personal were exceptional. Five stars is doing justice to their superb all...